Rentals HVAC Branch Associate
About The Position
Spot Coolers, a wholly owned subsidiary of Carrier that rents and sells commercial portable air-conditioning and heating solutions nationwide, is hiring a Rental HVAC Branch Associate in the Canton, Michigan market. Under moderate supervision, the associate provides customer and technical support, troubleshoots issues, determines solutions based on product and customer specifications, and recommends actions to customers. The role serves as a first responder for customer service activities, including deliveries, pickups, and equipment swaps, and helps build Spot Coolers’ reputation through customer service and reliable branch operations.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Valid driver’s license.
- Ability to lift 50 pounds frequently and up to 75 pounds occasionally.
- Ability to climb a 10-foot ladder.
Nice To Haves
- Excellent verbal and written communication skills.
- Strong phone skills.
- Strong organizational skills.
- Excellent attention to detail and accuracy.
- Basic mechanical skills and comfort using hand tools.
Responsibilities
- Drive extensively to multiple customer sites daily.
- Deliver, pick up, and install portable air-conditioning and heating equipment at job sites.
- Provide product and technical support under moderate supervision.
- Conduct technical training and product briefings with customers.
- Troubleshoot technical problems, determine solutions consistent with product and customer specifications, and recommend solutions to customers.
- Clean, maintain, organize, and prepare the fleet and required accessories for rental.
- Maintain the warehouse and trucks for optimal efficiency.
- Complete and submit required paperwork, including order write-ups and rental or sales agreements, according to policy.
- Respond to customer servicing needs, including equipment swaps.
Benefits
- Medical, dental, and vision coverage.
- Wellness incentives.
- Retirement benefits.
- Paid vacation, up to 15 days.
- Paid sick days, up to 5 days.
- Paid personal leave, up to 5 days.
- Paid holidays, up to 13 days.
- Birth and adoption leave.
- Parental leave.
- Family and medical leave.
- Bereavement leave.
- Jury duty leave.
- Military leave.
- Purchased vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- May be entitled to short-term cash incentives, subject to plan requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
