Rental Shop & Cashier Supervisor (Seasonal)

Granlibakken Tahoe•Tahoe City, CA

10d•Onsite

About The Position

Granlibakken Tahoe is seeking a reliable, organized, and customer-focused Rental Shop & Cashier Supervisor to lead the day-to-day operations of its ski and snowboard rental shop and ticket sales area. The role supports guest service, safe equipment rentals, and cashier operations for the ski hill and sledding hill in a dynamic outdoor winter environment with a small team. This is a seasonal position running approximately December 15, 2026, through April 15, 2027.

Requirements

Prior experience in ski or snowboard rental operations or retail cashiering.
Knowledge of ski and snowboard equipment fitting and safety protocols.
Ability to work in cold, snowy conditions and lift up to 50 pounds.
Strong customer service, communication, and organizational skills.
Ability to multitask in a fast-paced, family-friendly environment.
Familiarity with point-of-sale systems and basic computer skills.

Nice To Haves

High school diploma or GED preferred.
Supervisory or team lead experience preferred.
CPR/First Aid certification is a plus; it can be provided on-site.

Responsibilities

Supervise ski and snowboard rentals, including boot fitting, equipment sizing, safety checks, and returns.
Train and oversee rental technicians to promote safe, efficient, and professional service.
Maintain and organize rental inventory, ensuring equipment is clean, maintained, and ready for use.
Monitor equipment condition and communicate repair or replacement needs.
Uphold equipment-use safety protocols and liability procedures.
Oversee ticketing and sales for ski lift access, sledding hill passes, and equipment rentals.
Operate point-of-sale systems and accurately handle cash and credit transactions.
Help guests with questions about mountain conditions, rental options, pricing, and safety rules.
Keep signage, pricing, and guest information clear and up to date.
Schedule and manage daily shifts for rental and cashier staff.
Train staff, provide support, and give performance feedback.
Foster a positive, team-oriented environment focused on customer service.
Open and close rental and cashier stations as needed.
Maintain cleanliness and organization of the shop and guest areas.
Respond to guest concerns and resolve issues professionally.
Assist with sled hill and ski hill operational needs during busy periods.