Rental Shop Technician
About The Position
The Rental Shop Technician services, diagnoses, and repairs Cat and allied equipment. The role applies troubleshooting techniques to determine repair procedures and performs advanced-level repairs. Responsibilities also include inspecting and cleaning returned equipment and attachments, identifying repair or maintenance needs, and assembling or repairing work tools in a shop environment. The position is based in Christiansburg, Virginia, and is listed for the first shift, with flexibility to work shifts as needed—including days, nights, and/or weekends—to meet customer needs. The technician is expected to work safely and effectively in a fast-paced shop, maintain an organized work area, prepare accurate and timely work orders, parts lists, time cards, and service reports, and promote a positive customer experience. The role requires proficiency with computers, Microsoft Office, and relevant service software, as well as occasional safe operation of heavy machinery.
Requirements
- Strong mechanical aptitude and excellent troubleshooting skills.
- Ability to accurately diagnose and repair equipment.
- Self-starter who can work with limited supervision and is self-directed and organized.
- Ability to work well in a team and interact positively with coworkers.
- Demonstrated ability to learn and apply new knowledge.
- Ability to use tools and equipment correctly and safely.
- Ability to work in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to prepare required documentation accurately and on time.
- Ability to follow company safety rules and policies.
- Willingness to work shifts as needed, including days, nights, and/or weekends, to meet customer needs.
- Proficiency with computers, Microsoft Office products, and service software required for the position.
- Ability to occasionally operate heavy machinery safely.
- Minimum five years of equipment repair experience.
- Experience troubleshooting and diagnosing advanced-level mechanical repairs.
- High school diploma or GED.
Responsibilities
- Service, diagnose, and repair Cat and allied equipment.
- Use troubleshooting techniques to determine repair procedures and perform advanced-level repairs.
- Inspect returned equipment and attachments for repair or maintenance needs.
- Clean returned equipment.
- Assemble and repair work tools.
- Prepare accurate and timely work orders, parts lists, and time cards.
- Complete service reports and provide pertinent details for work orders.
- Use tools and equipment correctly and safely, and occasionally operate heavy machinery safely.
- Maintain a clean and organized work area.
- Follow company safety rules and policies.
- Promote a positive customer experience and uphold the company's Core Values of Integrity, Commitment, Excellence, and Teamwork.
Benefits
- $1,500 sign-on bonus for eligible new hires; special rules and restrictions may apply to rehires.
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) with a $0.75 to $1.25 match per dollar, up to 6%.
- Life and disability insurance.
- In-house training instructors and programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Tool allowances and tool loans.
- Discounts on cellular phone service, computers, and vehicles.
- Opportunities for overtime.
- Shift differential, if applicable.
- Potential participation in performance-based incentive programs.
- Overtime eligibility depending on the role.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
