Shop Technician, Rental
About The Position
The Shop Technician performs basic maintenance, diagnosis, and repairs on customer-owned construction and aerial work platform equipment. The role is based primarily in the equipment shop, with some time spent in an office environment. It includes customer interaction, equipment pickup and delivery when necessary, and completing service reports and other paperwork before and after repairs. The technician may also perform other related duties as assigned. The usual schedule is 7:00 a.m. to 3:30 p.m., Monday through Friday, with Saturdays and overtime as needed. The position requires the ability to work in a fast-paced environment, provide excellent customer service, and meet the physical demands of working with equipment, including lifting up to 75 pounds, bending, twisting, and climbing.
Requirements
- At least two years of previous related work experience, unless a formal technical training program has been completed.
- Knowledge and clear understanding of gas and diesel engines, hydraulic systems, and electrical systems.
- Computer literacy and proficiency with Microsoft Word, Excel, Access, and Outlook.
- Ability to write professional business communications, including emails, letters, notes, and documentation.
- Ability to work independently, stay organized, and perform in a fast-paced environment.
- Excellent customer service skills.
- Ability to lift 75 pounds, bend, twist, and climb.
- Valid driver's license and clean driving record: no more than two minor violations in the past three years and no major violations in the past five years. A motor vehicle report will be performed on the final candidate.
Nice To Haves
- Successful completion of a formal technical training program.
- Knowledge of DBS.
- Automotive and industrial maintenance technicians are encouraged to apply.
Responsibilities
- Perform basic maintenance, diagnosis, and repairs on customer-owned construction and aerial work platform equipment.
- Establish and maintain service-oriented working relationships with customers.
- Pick up and deliver equipment when necessary.
- Answer customer calls and questions.
- Provide excellent customer service to all customers.
- Complete service reports and other paperwork before and after repairs.
- Perform other related duties as requested or assigned.
Benefits
- Health, dental, vision, disability, and life insurance.
- 401(k) and additional 401(k) contribution.
- Paid holidays.
- Paid parental leave and funeral leave.
- 40 hours of vacation after one year of full-time employment.
- 40 hours of sick leave after one year of full-time employment.
- Education assistance.
- Personal tool insurance and safety equipment reimbursement.
- Voluntary accident, critical illness, and hospital indemnity insurance.
- Legal assistance and identity and fraud protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
