Rental Service Manager

Cogent•Riverside, MO

11d•Hybrid

About The Position

Cogent's Velocity rental division is hiring a Rental Service Manager to manage the day-to-day operation and financial performance of the rental service operation. This is a Service-Manager-tier role specialized for rental. The position manages all employees and activities related to rental shop and field service (pump rental, temporary bypass systems, diesel-driven equipment, dewatering, and equipment rehabilitation) to ensure timely delivery of quality services. The Rental Service Manager combines operational management (fleet readiness, utilization, P&L, scheduling) with hands-on leadership of the rental team and is accountable for the cost, quality, and delivery objectives of the rental operation.

Requirements

Technical degree, equivalent military experience, or applicable industry-equivalent experience in lieu of degree; associate's degree or higher preferred
Minimum 3–5 years in rental equipment operations, field-service management, or related industrial service role; experience with equipment fleet management, customer coordination, and DOT fleet / DOT compliance
Valid driver's license and clean driving record required; Class A CDL preferred
Email, MS Word, MS Excel, Salesforce; ability to learn fleet-management and ERP systems
Read, write, speak, and understand English
Ability to work in office, yard, shop, and field environments; ability to lift to 75 lbs; ability to operate service vehicles and forklifts; regular travel to rental facilities required
OSHA 10 (minimum)
Completed LOTO (Lock Out / Tag Out) training
Crane & rigging training
Diesel-equipment safety
DOT compliance and driver-safety program management (DVIR, HOS)
Field-installation safety protocols
Customer-site safety-orientation compliance

Nice To Haves

Bachelor's degree in business, operations management, technology, or a related field
Three or more years of rental management experience, including direct P&L responsibility
Experience managing multi-location operations
Knowledge of diesel-driven pump equipment, HDPE pipe fusion, and temporary bypass systems
Experience with rental utilization metrics and fleet financial management
Familiarity with OSHA regulations for diesel equipment, rigging, and field operations
Heavy-equipment operation experience (telehandlers, skid steers, boom trucks)
Continuous-improvement experience (Lean / Six Sigma)
OSHA 30 (preferred)

Responsibilities

Operational and financial performance (P&L) of all rental service activities: revenue, margin, labor utilization, and equipment utilization rates
Fleet readiness: ensuring rental equipment is maintained, tested, and available for deployment; coordinating equipment requirements to maintain adequate inventory for maximum utilization
Coordinates and provides technical, quality, and service leadership to the rental shop and field teams
Recruits, mentors, trains, and motivates the rental team in safety, quality, and productivity improvements; coaches and counsels employees on individual skills, performance, and development needs
Trains and ensures all assigned employees are aware of and comply with Company, government, and customer policies, procedures, and regulations
Equipment rehabilitation planning and execution at Kansas City and supporting facilities: prioritization, timeline, and budget
Rental inventory and fleet management: utilization rates (time and dollar utilization), equipment condition, replacement/disposal planning, and routine assessment of rental-equipment need through feedback from sales, customers, and suppliers
Manages organization, safety, and maintenance of the rental shop, yard, and service vehicles; DOT fleet management and DOT compliance (DVIR, HOS, driver qualification)
Provides guidance to rental service and repair processes — personnel requirements, material needs, facility needs, and tools and equipment
Establishes quality control standards; ensures all established cost, quality, and delivery objectives and commitments are met
Takes corrective measures to minimize downtime and interruption of schedules; reviews repair and operating reports and directs resolution of operational, repair, and maintenance problems
Customer coordination on rental deployments: equipment selection, delivery scheduling, and site setup requirements
Oversight of emergency and after-hours rental response: on-call crew readiness, rapid deployment for dewatering/bypass emergencies, and 24/7 customer responsiveness
Customer satisfaction: monitors customer feedback and satisfaction measures, resolves escalations, and supports the sales team on rental opportunities and customer relationships
Collaboration with geographic Senior Service Managers on rental resources and support needs within their territories