Rental Manager

DODGE RIDGE MOUNTAIN RESORT•Mission Viejo, CA

3d•$22 - $25•Onsite

About The Position

The Rental Manager supports the daily operations of the company’s rental department, including the Rental Center and Ski & Snowboard Rental Center, to ensure efficient operations and a high-quality guest experience. The role requires technical knowledge of winter sports equipment and current awareness of industry products and trends. The manager maintains department standards, documentation, staffing, training, and communication with the Resort Retail and Rental Manager, and is a key member of the Dodge Ridge team. The position leads and supports rental staff through guidance, training, coaching, delegation, and positive example. It includes administrative and operational work such as staff scheduling, timekeeping, budget and expense monitoring, rental inventory control, documentation retention, and adherence to company and government policies. The Rental Manager helps staff fit and tune equipment and adjust bindings according to manufacturer specifications and best practices, while ensuring required documentation is completed. The manager promotes guest-focused service, workplace safety, and a positive attitude across the organization. The position involves responding to emergencies under the direction of the Risk Manager, coordinating staff during emergencies, and working with other managers to improve the resort guest experience. Work is generally outdoors with guests and staff and may involve cold, wet, noisy, humid, windy, snowy, rainy, low-visibility, or extreme-temperature conditions, high places, and moving objects. Schedules depend on weather and guest volume; normal conditions may require 40–48 hours per week, including weekends and holidays, and busy periods may require six days per week.

Requirements

Successful leadership in a relevant winter industry environment, preferably with more than 2 years of experience.
Technical and mechanical aptitude, with strong verbal and written communication skills.
Ability to provide excellent customer service, demonstrate a strong sales personality, and sell winter products.
Excellent organizational skills and ability to work efficiently in a fast-paced, task-oriented environment.
Strong computer skills in a Microsoft Windows environment, including Excel, database management, and record keeping.
Experience with cash handling, point-of-sale systems, inventory maintenance, and loss prevention.
Ability to calculate figures and amounts, including discounts, interest, proportions, and percentages.
Prior ski or snowboard technician experience.
Ability to write reports, business correspondence, and procedure manuals and to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Valid driver’s license and compliance with the Motor Vehicle Record qualifications in the Fleet Safety Program.
Advanced skiing and riding skills.
Ability to lift heavy or awkward items up to 50 pounds and walk on uneven ground.
Must be at least 21 years old.
Ability to arrange transportation and arrive at the designated workstation on time; driving may be required on hilly, snowpacked, and icy roads.
Ability to work 40–48 hours per week, including weekends and holidays, and potentially six days per week during busy periods.
Ability to work outdoors in variable conditions, including high winds, heavy snowfall, low visibility, rain, and extreme cold or warm temperatures; work may be noisy, cold, wet, humid, at heights, and around moving objects.

Nice To Haves

Ability to obtain industry certifications such as boot-fitting and binding certifications.

Responsibilities

Support daily operations of the Rental Center and Ski & Snowboard Rental Center and help ensure efficient operations and high-quality guest service.
Lead, guide, motivate, and coach rental staff; delegate responsibilities and ensure employees receive training, support, and feedback.
Maintain staffing plans and an organized, accurate scheduling tool, and support department timekeeping in accordance with company and government policies.
Monitor daily, weekly, and monthly operating expenses against the budget and help meet or exceed financial goals.
Assist with rental inventory control, including accurately recording daily equipment rental inventory and maintaining controls for equipment, small tools, and supplies.
Facilitate and direct staff in fitting and tuning equipment and adjusting bindings according to manufacturer specifications and best practices; ensure documentation is completed.
Maintain organized records of accident documentation and releases of liability, including Ski & Snowboard School Equipment and Equipment Rental documents.
Promote excellent guest service and a positive, helpful attitude among employees and in the community; maintain company standards and a guest-focused culture.
Maintain awareness of industry technological advances, products, trends, and competition.
Work with other managers to maintain and improve the quality of the resort guest experience.
Support risk management and a safe work environment; protect the safety of guests, employees, and self; report unsafe equipment, situations, accidents, and incidents promptly; follow safety procedures and operate equipment safely.
Take a key role in emergency situations under the direction of the Risk Manager and effectively control and coordinate staff during emergencies.
Lead weekly safety meetings and contribute to resort cleanliness and guest and employee safety.
Move around mountain and base facilities to manage guest service experiences.
Wear the required uniform and name tag during scheduled shifts and maintain a professional appearance.