Rental Manager

Sandestin Investments LLC • Miramar Beach, FL

5d

About The Position

The Rental Manager oversees the day-to-day operations of Sandestin Golf and Beach Resort’s vacation rental program, which includes more than 1,000 units across multiple neighborhoods. The role helps ensure properties are properly maintained, prepared for guest arrivals, and managed to meet owner and guest expectations. It works closely with housekeeping, maintenance, reservations, property owners, and other resort departments to support smooth operations and a positive guest experience.

The ideal candidate is hands-on and highly organized, able to manage competing deadlines, solve problems promptly, communicate effectively, and track many details in a fast-paced environment. The position supports guest satisfaction, owner relations, property performance, and operational efficiency, and provides leadership and support to team members as needed.

Requirements

• Previous experience in vacation rental management, resort operations, property management, or hotel operations.
• Exceptional organizational and multitasking skills, with the ability to prioritize competing demands in a busy environment.
• Strong attention to detail and the ability to track numerous issues, deadlines, and follow-up items simultaneously.
• Excellent communication and problem-solving skills.
• Ability to remain calm, professional, and productive when unexpected issues arise.
• Comfort with property management systems, spreadsheets, reports, email, and other computer applications.
• Ability to work independently while collaborating effectively with multiple departments.
• Strong follow-through and accountability, with a focus on completing tasks rather than simply passing them along.
• Flexibility to work occasional evenings, weekends, holidays, or other peak periods as operational needs require.

Nice To Haves

• Experience coordinating multiple properties, departments, or a high volume of daily tasks is strongly preferred.

Responsibilities

• Oversee daily vacation rental operations across a portfolio of more than 1,000 rental units.
• Coordinate property readiness, inspections, housekeeping, maintenance requests, and guest concerns to ensure units meet resort standards.
• Work with reservations, housekeeping, maintenance, and other departments to resolve issues and prepare for guest arrivals and departures.
• Monitor property conditions and follow up on repairs, deficiencies, and outstanding work orders.
• Communicate professionally with property owners regarding rental operations, property concerns, and service needs.
• Respond to guest issues and coordinate timely solutions to protect the guest experience.
• Monitor occupancy, arrival and departure schedules, property status, and operational priorities.
• Maintain accurate records, reports, work orders, and property information.
• Identify operational issues, follow through on outstanding items, and ensure important tasks are completed on time.
• Assist with developing and maintaining procedures that improve efficiency, communication, and consistency across the rental program.
• Help ensure rental properties meet established cleanliness, maintenance, presentation, and service standards.
• Support departmental goals related to guest satisfaction, owner relations, property performance, and operational efficiency.
• Provide leadership, direction, and support to team members as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed