Rental Equipment Manager

Gillman Home Center•Frankfort, IN

About The Position

The Rental Equipment Manager plans, coordinates, and directs retail rental operations for equipment at an assigned location. The role maintains current equipment inventory and serves as a technical adviser on equipment issues. It provides customer service, manages rental transactions and equipment tracking, inspects and maintains equipment, and helps keep the rental area and store safe and organized. The position does not supervise team members. It is full-time, scheduled for 45 hours per week, with variable days and hours and availability required for days, evenings, and weekends.

Requirements

High school diploma or GED.
Mechanical expertise and strong mechanical skills.
Valid driver's license.
Strong customer-service skills.
Good organizational skills.
Proficient computer skills.
Ability to drive a truck to deliver and pick up rental equipment.
Ability to meet the physical requirements of the job, with or without reasonable accommodation, including prolonged standing and walking and lifting up to 40 pounds at times.
Availability to work days, evenings, and weekends; days and hours vary.

Nice To Haves

For-Hire Endorsement (not required).
Stihl power equipment experience.

Responsibilities

Provide courteous, positive customer service to customers, team members, and vendors; answer questions, resolve concerns, and advise customers on projects and solutions.
Perform customer service and point-of-sale tasks, including cutting keys, filling propane, operating the register, assisting with rental transactions, bagging items, and helping load products.
Deliver and pick up rental equipment at customer locations as needed.
Open and close rental contracts and reservations and process rental transactions through the point-of-sale system.
Check equipment with customers for damage, fuel levels, and missing parts when renting it out.
Monitor and track equipment daily, follow up on contracts to ensure timely returns, contact customers about late equipment, notify the Store Manager, assist with recovery efforts, and inform Central Office when equipment is more than one day late.
Check in returned equipment and inspect it for damage, missing parts, fuel levels, and cleanliness; charge fees when necessary.
Inspect equipment regularly to comply with company safety policies, perform repairs and maintenance, and generate purchase orders for repairs or required maintenance.
Ensure out-of-service equipment is repaired promptly and communicate needs for outsourced repairs to Central Office.
Maintain the missed rental report and complete daily, weekly, monthly, and yearly reports as necessary.
Maintain an up-to-date Rental Down list and a plan for addressing listed items.
Care for company-provided tools and inform the Store Manager of tool or equipment needs.
Ensure DMV registration and current insurance cards are on file for equipment and that license plates display current-year registration stickers.
Maintain a clean, organized, and safe rental area; perform store maintenance as needed, including cleaning common areas, removing trash, sweeping parking lots and sidewalks, and removing snow.
Open and close the store as assigned.
Maintain customer priorities, promote a safe working environment, remain aware of surroundings, and report safety issues or concerns to management.
Help in other areas of the store as needed, follow company policies and procedures, and perform other duties as assigned.