Equipment Foreman, Rental

Western States Equipment•Fruitland, ID

About The Position

The Equipment Foreman, Rental supervises and develops rental technicians while overseeing equipment inspections, troubleshooting, repairs, quality control, and machine readiness. The role assigns and monitors work to meet customer demand and delivery commitments, communicates machine status and schedule updates, and coordinates with the Service department, rental coordinators, managers, and vendors. The foreman manages specified expenses and supports store profitability by meeting annual PAD, R&M, and sales targets. This is a safety-sensitive role that requires adherence to company and applicable safety standards, customer care commitments, and Western States’ mission and values. The position requires expert-level troubleshooting and repair of CAT machine systems, independent failure analysis, use of service manuals and parts resources, and the ability to operate rental machinery. It also includes employee supervision, performance reviews, discipline, hiring authority, time approval, and oversight of technician development. Physical work may involve prolonged standing and walking, repetitive climbing and bending, manual material handling and torqueing, lifting up to 60 pounds, and exposure to extreme temperatures and environments.

Requirements

High school diploma or GED; proof required.
At least five years of experience working on heavy equipment.
At least one year of prior leadership experience and P&L responsibility.
Valid driver’s license and acceptable driving record, with ability to obtain a Med Card.
Ability to speak, read, comprehend, and write in English.
Expert-level specialization and demonstrated ability to troubleshoot, diagnose, and repair CAT machine systems.
Ability to lead and direct others, determine work priorities, and assign work.
Ability to prioritize workload while maintaining a focus on customer expectations.
Organizational skills and customer service skills in person and over the phone.
Knowledge and use of Microsoft products or comparable systems.
Conflict-resolution, written and verbal communication, planning, organizing, leadership, and interpersonal relationship skills.
Ability to set and manage priorities, work independently without supervision, and maintain consistent attendance.
Ability to meet the physical demands of the role, including standing, walking, sitting, climbing, reaching, bending, stooping, pushing, pulling, lifting, material handling, and working in extreme temperatures and environments.

Nice To Haves

Associate degree from an accredited vocational school.
Experience with hydraulics, engines, and power trains.
Three years of leadership experience and P&L responsibility preferred.

Responsibilities

Supervise employees, conduct annual performance reviews, administer employee development plans and discipline, recommend compensation increases, and exercise hiring authority.
Spend approximately 50% of time directly mentoring technicians for development and safety.
Manage shop supplies, small tools, and damage and repair maintenance expenses.
Meet annual PAD, R&M, and sales targets to support store profitability.
Communicate machine status to the Coordinator, Service Manager, and Regional Rental Manager, verbally and in writing as needed.
Monitor work in progress to ensure customer delivery dates are met and inform the Coordinator of schedule changes.
Meet RTR, EMS, and PM accuracy goals and maintain process integrity.
Coordinate with the Service department on repairs to ensure reasonable invoicing and timely completion.
Mentor technicians and oversee the technician development program for the assigned team.
Assign technicians’ work to meet customer demand and approve and adjust employee time as needed.
Oversee and work with technicians during inspections and repairs to ensure quality control.
Ensure rental areas meet Cat Contamination Control standards, and maintain clean, organized yards and proper machine storage.
Troubleshoot rental machines independently at an expert level; inspect and operate machinery, identify operational issues, and diagnose and repair failure causes.
Use service manuals, SIS, and Allied parts books to research parts, machine information, labor rates, settings, and other technical information for coordinators, sales representatives, and clients.
Follow company and applicable external safety policies, procedures, and standards, including OSHA and ANSI requirements.
Research machine warranty status, schedule repairs with Service, and work with Cat and Allied vendors to recover warranty dollars.
Adhere to customer care standards and promote Western States’ safety policies, mission, vision, and values.
May participate in training and support strategic programs, projects, and initiatives; perform other duties as assigned.