Equipment Foreman, Rental

Western States Careers•Fruitland, ID

About The Position

The Equipment Foreman, Rental supervises and mentors rental technicians, assigns and monitors work, supports technician development and safety, and ensures rental equipment is inspected, repaired, stored, and delivered in a timely and quality-focused manner. The role manages shop-related expenses and helps meet annual PAD, R&M, and sales targets. It communicates machine status and delivery updates to the Coordinator, Service Manager, and Regional Rental Manager, and works with the Service department and Cat and Allied vendors on repairs and warranty recovery. The position requires expert-level troubleshooting and repair of CAT machines, including independently diagnosing failures and operating rental machinery to identify issues. The Equipment Foreman uses service manuals, SIS, and Allied parts books to research machine information and respond to technical inquiries. The role also maintains rental areas in accordance with Cat Contamination Control standards, keeps yard areas clean and organized, and follows company and applicable external safety policies. This is a safety-sensitive role. Work involves prolonged standing and walking; sitting; repeated stair and ladder climbing; reaching, bending, stooping, pushing, pulling, leaning, twisting, squatting, kneeling, and crouching; manual handling and torquing components; and lifting up to 60 pounds. Exposure to extreme temperatures and environments is required.

Requirements

High school diploma or General Education Degree (GED).
At least five years of experience working on heavy equipment.
At least one year of prior leadership experience and P&L responsibility.
Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
Ability to lead and direct others, determine work priorities, and assign work.
Ability to prioritize workload while meeting customer expectations; proven organizational skills and ability to set and manage priorities.
Proven customer service skills in person and over the phone.
Knowledge and use of Microsoft computer products or comparable systems.
Proven conflict resolution, written and verbal communication, planning, organizing, leadership, and interpersonal relationship skills.
Ability to work independently without supervision; consistent attendance.
Valid driver’s license and acceptable driving record, with ability to obtain a Med Card.
Ability to speak, read, comprehend, and write in English.
Ability to meet the described physical demands, including lifting up to 60 pounds, climbing ladders and stairs, and working in extreme temperatures and environments.

Nice To Haves

Associate degree from an accredited vocational school preferred.
Experience with hydraulics, engines, and power trains preferred.
Three years of leadership experience and P&L responsibility preferred.

Responsibilities

Supervise employees, conduct annual performance reviews, oversee employee development plans, recommend compensation increases, administer discipline, and exercise hiring authority.
Spend approximately 50% of work time directly mentoring technicians for development and safety.
Manage expenses including shop supplies, small tools, and damage and repair maintenance accounts.
Meet annual PAD, R&M, and sales targets to support store profitability.
Communicate machine status verbally and in writing to the Coordinator, Service Manager, and Regional Rental Manager.
Monitor work in progress to meet client delivery dates and notify the Coordinator of changes to promised delivery dates.
Meet RTR, EMS, and PM accuracy goals and maintain process integrity.
Coordinate with the Service department on repairs to support reasonable invoicing and timely completion.
Mentor technicians, oversee the technician development program for the assigned team, and assign work to meet customer demand.
Approve employee time and make adjustments as needed.
Oversee and work with technicians during inspections and repairs to ensure quality control measures are followed.
Ensure rental areas comply with Cat Contamination Control standards and maintain clean, organized yard areas and proper machine storage.
Troubleshoot rental machines at an expert level, inspect machinery, operate rental machinery to identify operational issues, and independently determine and repair failure causes.
Use service manuals, SIS, and Allied parts books to research parts, machine information, standard labor rates, machine settings, and other technical details.
Perform required tasks according to procedures and comply with company and applicable external safety policies and standards.
Research machine warranty status, schedule repairs with Service, and work with Cat and Allied vendors to recover warranty dollars.
Adhere to customer care standards and promote the company’s safety policies, vision, mission, and values.
May complete training and support company strategic programs, projects, and initiatives; perform other duties as assigned.