Rental Operations Manager

Holt of California • Pleasant Grove, CA

3d • $120,000 - $140,000 • Hybrid

About The Position

This position is responsible for developing and managing branch operations, providing operational and sales support to CRS branch locations. The role involves traveling to CRS locations to ensure company-wide uniformity and that each branch best serves its territory. This position sets policies and procedures for CRS, ensures high customer and employee satisfaction, and has branch profitability responsibility. The role also ensures rental fleet performance and sets a tone of urgency and hustle to create a world-class rental operation.

Requirements

• Bachelor’s degree preferred.
• Minimum of five years of rental business and rental products experience.
• Leadership and teamwork skills are critical.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Good PC skills and 10 key capabilities.
• Proficient computer skills.
• Excellent customer service, organizational and communication skills.
• Ability to manage multiple tasks/projects.
• Valid California driver’s license and a clean DMV driving report.

Responsibilities

• Set clear expectations for branch employees and managers relative to overall goals.
• Assist the Vice President in developing and executing a comprehensive business plan, including strategies for revenue and profitability goals.
• Participate in monthly financial reviews of the division and stores.
• Ride with rental sales reps to help develop their territory management, sales skills, call penetration and diversity, and developing large projects and customers.
• Provide input to Sales Reps regarding their performance and inform Branch Manager and Vice President of their progress.
• Work with each Branch Manager in developing a sales strategy for each individual store's market.
• Attend quarterly branch sales meetings to discuss key strategies, problem accounts, and pricing issues.
• Develop, implement, and maintain comprehensive training programs for all CRS employees for product knowledge and sales techniques.
• Work with the Vice President and the Inventory Manager on annual fleet plan, Cat and allied purchases, and rental barometer reporting.
• Ensure consistency across all stores' rental counters.
• Work with Branch Managers to help resolve operational and sales issues.
• Communicate operational issues to the Vice President for long-term fixes.
• Work with the CRS service manager to help resolve maintenance issues at the rental stores.
• Travel to various Cat rental stores to ensure success utilizing a standardized approach.
• Work with Branch Manager on all aspects of facility and yard.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager