Rental Assistant Manager

POWDR•Truckee, CA

17h

About The Position

The Rental Services Assistant Manager is a key member of the Boreal Ridge Corporation team and supports the Rental Services Manager in developing and operating the Rental Services department. The role helps oversee the rental and demo shops, maintain efficient operations, deliver exceptional guest experiences, and support strong team member performance. The position is suited to a hands-on, team-oriented leader who is passionate about action sports, team development, and guest service, and who is organized, innovative, adaptable, and comfortable leading in a fast-paced environment. The position is expected to work 10 months of the year, with the specific schedule based on seasonal and operational needs. The department operates seven days a week during peak seasons. The work includes indoor and outdoor duties and may require travel between Boreal Ridge Corporation locations.

Requirements

2–5 years of supervisory experience.
Ability to multitask while maintaining strong attention to detail.
Ability to work effectively in a fast-paced and potentially high-pressure environment.
Ability to motivate, coach, develop, and lead team members.
Strong business planning and measurement skills.
Proficiency with Microsoft Office and Office 365.
Ability to lift up to 50 lbs. and carry it 50 yards.
Ability to visually review written documents and regularly observe coworkers.

Nice To Haves

Experience supervising 10 or more employees.
Experience with RTP/Intouch or an equivalent rental point-of-sale system.

Responsibilities

Assist the Rental Services Manager with the overall operation and quality control of the rental and demo shops.
Assist with hiring, training, developing, and overseeing Rental Services team members.
Lead by example with honesty, integrity, and commitment to the company’s core values.
Ensure established policies, procedures, systems, processes, and service standards are followed.
Support development and implementation of annual revenue center plans and strategies.
Contribute to revenue growth through pricing, sales, process improvement, and performance tracking.
Assist with managing daily operations for a department that operates seven days a week during peak seasons.
Sell and fulfill rentals, and assist guests with ski, snowboard, mountain bike, and other action sports equipment.
Step into sales or technical roles within the shop when there is a staffing need or absence.