Assistant Rental Car Manager

Steven Automotive • Harrisonburg, VA

1d

About The Position

Steven Toyota is seeking a motivated, customer-focused Assistant Rental Car Manager to support daily rental operations, help grow rental revenue, and provide an outstanding experience for every customer. The role works closely with the Rental Car Manager to coordinate vehicle availability and reservations, support the rental team, and maintain efficient operations. It is an opportunity for an organized, dependable professional with customer service and sales skills to develop toward a leadership role.

Compensation includes a competitive base salary plus commission opportunities tied to performance and rental department results. The position offers opportunities to develop leadership skills, contribute to department performance, and build a career within Steven Automotive Group, a family-owned and operated automotive group that values teamwork, accountability, and employee growth.

Requirements

• Strong communication, organization, and problem-solving skills.
• Customer-focused mindset and ability to build relationships.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accurate recordkeeping.
• Comfort using computers and learning rental management systems.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Previous experience in automotive, rental car operations, sales, or customer service.
• Leadership experience.

Responsibilities

• Assist with daily rental department operations, including reservations, vehicle assignments, and rental agreements.
• Help manage fleet availability, vehicle cleanliness, maintenance coordination, and rental readiness.
• Deliver excellent customer service throughout the rental process.
• Promote rental services, identify sales opportunities, and help grow department revenue.
• Assist with vehicle check-in and check-out, inspections, and documentation.
• Monitor rental activity, utilization, and customer satisfaction.
• Support scheduling, employee coordination, and daily workflow.
• Resolve customer concerns professionally and promptly.
• Maintain accurate records and follow dealership procedures.
• Work with other dealership departments to support customer needs and operational efficiency.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid training and development
• Employee discounts
• Career advancement opportunities
• Competitive base salary plus commission opportunities tied to performance and rental department results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed