Rental Assistant Manager
About The Position
The Rental Services Assistant Manager is a key member of the Boreal Ridge Corporation team and supports the Rental Services Manager in developing and operating the Rental Services department. The role helps oversee the rental and demo shops, ensuring efficient operations, exceptional guest experiences, and strong team member performance. The ideal candidate is a hands-on, team-oriented leader who is passionate about action sports, team development, and guest service, and is organized, innovative, adaptable, and comfortable in a fast-paced environment. The position is expected to work 10 months of the year, with the specific schedule based on seasonal and operational needs. The department operates seven days a week during peak seasons.
Requirements
- 2–5 years of supervisory experience.
- Ability to multitask while maintaining strong attention to detail.
- Ability to work effectively in a fast-paced and potentially high-pressure environment.
- Ability to motivate, coach, develop, and lead team members.
- Strong business planning and measurement skills.
- Proficiency with Microsoft Office and Office 365.
- Ability to lift up to 50 pounds and carry it 50 yards.
- Ability to visually review written documents and observe coworkers regularly.
Nice To Haves
- Experience supervising 10 or more employees.
- RTP/Intouch or equivalent rental POS experience.
Responsibilities
- Assist the Rental Services Manager with the overall operation and quality control of the rental and demo shops.
- Assist with hiring, training, developing, and overseeing Rental Services team members.
- Lead by example with honesty, integrity, and a commitment to the company’s core values.
- Ensure established policies, procedures, systems, processes, and service standards are followed.
- Support the development and implementation of annual revenue center plans and strategies.
- Contribute to revenue growth through pricing, sales, process improvement, and performance tracking.
- Assist with managing daily operations for a department that operates seven days a week during peak seasons.
- Sell and fulfill rentals, and assist guests with ski, snowboard, mountain bike, and other action sports equipment.
- Step into sales or technical shop roles when staffing needs arise or team members are absent.
Benefits
- Company-matched 401(k).
- Paid time off.
- Health, dental, and vision plans.
- Full access to world-class facilities.
- Retail discounts on apparel and equipment.
- Complimentary access to most POWDR-owned resorts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
