Rental Operations Coordinator (Inside Sales)

Briggs Industrial Solutions•Cross Roads, TX

23d

About The Position

The Rental Operations Coordinator serves as the branch’s Inside Sales Representative, connecting customers, sales, service, and shop teams to support daily operations. The role coordinates equipment rentals, schedules, dispatching, transfers, pickups, and returns; prepares rental quotes and contracts; and helps ensure equipment is ready when customers need it. The coordinator also manages rental paperwork, invoicing, billing follow-ups, and administrative tasks while communicating changing priorities and resolving problems. This is a hands-on role focused on customer service, ownership, organization, and supporting the branch’s success.

Requirements

Strong communication skills and a professional, approachable attitude.
Ability to manage multiple priorities, remain calm under pressure, and adapt to changing schedules or customer needs.
Experience in customer service, office operations, assistant management, or a similar role helping a busy business run smoothly.
Strong computer skills and willingness to learn business systems; comfort with Microsoft Office.
High school diploma or equivalent required.

Nice To Haves

Rental industry experience, ideally 2 or more years.
Equipment knowledge.
Dispatching experience.

Responsibilities

Answer customer calls, welcome walk-in customers, prepare rental quotes and contracts, and provide dependable customer service.
Coordinate dispatching, equipment transfers, pickups, and returns.
Work with shop technicians to ensure equipment is ready when customers need it.
Coordinate with sales, service, and other branches regarding equipment availability and rental needs, and keep teams informed as priorities change.
Manage rental paperwork, invoicing, billing follow-ups, and daily administrative tasks accurately.