Rental Manager

I-95 Toyota and Scion of Brunswick•Brunswick, GA

About The Position

The Rental Manager oversees the daily operations of a busy rental location, drives service excellence, and supports the location’s overall success. The role is responsible for maintaining fleet readiness and providing customers with a seamless experience from reservation through return. The employer is a local dealer that emphasizes helpfulness, competence, honesty, and sincerity, and values a diverse and inclusive workplace.

Requirements

Previous experience in rental operations, automotive service, retail management, hospitality, or a related customer-facing environment.
Demonstrated leadership experience and the ability to motivate and develop a team.
Strong communication, problem-solving, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using computer systems, scheduling tools, and standard business software.
High attention to detail and commitment to accuracy.
Understanding of customer service best practices and operational efficiency.
A valid driver’s license and clean driving record may be required.

Responsibilities

Monitor fleet availability, cleanliness, maintenance, and turnaround times to support business demand.
Oversee scheduling and workflow to meet operational goals.
Manage customer service issues professionally and resolve escalations in a timely manner.
Support rental agreement processes, insurance documentation, and compliance with company policies.
Track performance metrics, prepare reports, and identify opportunities for improvement.
Ensure adherence to safety standards, company procedures, and regulatory requirements.
Collaborate with internal teams and external partners to maintain smooth operations.