Rental Coordinator - Ashland

RJV Equipment•Ashland, VA

11d

About The Position

The Rental Coordinator serves as an inside salesperson for Hills Machinery Company, handling customer transactions by phone and in person. The role supports customer satisfaction and maximizes machine utilization within the designated trade area. The coordinator builds dependable, long-term relationships with customers and coworkers, including the Outside Sales Team and Product Support Staff, while managing equipment rentals, reservations, contracts, payments, customer issues, and rental records.

Requirements

High school diploma required.
Positive, solutions-oriented mindset and strong time-management and organizational skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to work positively, professionally, and effectively with employees at all levels, management, and customers.
Proficiency with Microsoft Office.
Ability to use in-house computer systems after training.
Strong creativity and problem-solving skills.
Strong understanding of the usage and application of rental equipment and services offered.
Ability to distinguish between similar products and explain the advantages and disadvantages of their applications.
Sales and customer-relations skills.
High energy, strong self-motivation, and a strong work ethic.
Unwavering commitment to service excellence.

Nice To Haves

College degree preferred.
Previous rental experience preferred.
Demonstrated knowledge coupled with relevant work experience will be considered.

Responsibilities

Build strong working relationships with coworkers, including the Outside Sales Team and Product Support Staff.
Build long-term customer relationships focused on mutual growth and dependable service.
Rent equipment or arrange for services to be provided to customers.
Perform daily, weekly, and monthly checks.
Maintain daily and monthly contract files.
Calculate charges using rental or service rates and explain fees and information about rented items, including basic operation or descriptions.
Collect deposits or payments, record credit charges, maintain customer charge files daily, and balance daily sales receipts.
Answer telephone calls, receive orders by phone, and maintain required phone logs.
Ask about delivery conditions, such as dock heights and narrow streets, and promptly notify customers of delivery delays.
Meet rental operational goals, including invoice accuracy and completion of assigned training benchmarks.
Reserve items for requested periods and maintain the rental reservation list.
Update and call the overdue list daily and alert a supervisor about overdue contracts.
Resolve customer and invoicing problems.
Keep current on competitive pricing and industry trends.
Follow company policies, procedures, rules, and regulations, whether provided in writing or verbally.
Comply with government safety requirements and other regulations, follow store security requirements, and report safety violations to a supervisor.