Rental Coordinator

EquipmentShare • Kansas City, MO

12d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Kansas City, Missouri. The role supports customers through the equipment rental process and helps grow and maintain customer relationships. Rental Coordinators use EquipmentShare’s proprietary T3 technology to access up-to-date information on machines and help ensure customers receive the right equipment at the right time. The position is scheduled Monday through Friday, 7:00 a.m. to 5:00 p.m., with overtime pay after 40 hours worked.

EquipmentShare describes itself as a people-first, technology-enabled company focused on transforming the construction equipment rental industry. It offers opportunities for career advancement, leadership training, and professional development. Employment is contingent on passing a background check; some roles also require a drug test depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and an interest in solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company and stay informed about EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Expand the existing customer base by building relationships with contractors and construction company principals.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture existing customer relationships to support customer satisfaction and keep customers informed about additional ways EquipmentShare can help their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED