Rental Coordinator

EquipmentShare • Spokane, WA

8d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator at its rental facility in Spokane, Washington. The role supports customers through the equipment rental process and helps grow and maintain customer relationships. Rental Coordinators use EquipmentShare’s proprietary T3 technology to keep machine information up to date and help customers get the right equipment at the right time. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked.

The ideal candidate is a customer-focused team member who brings energy, optimism, humility, and a willingness to adapt and grow in a fast-paced environment. EquipmentShare describes itself as a people-first company using technology to support safer, more connected, and more productive work. Employment is contingent on passing a background check; some roles also require a drug test depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a commitment to solving customer problems.
• Ability and enthusiasm to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture customer relationships to ensure satisfaction with EquipmentShare’s service and support.
• Keep customers informed about new or additional ways EquipmentShare can help improve their business.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED