Rental Coordinator

EquipmentShare • Port Allen, LA

4d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator at its rental facility in Port Allen, Louisiana. The role supports customers throughout the equipment rental process and helps expand and maintain customer relationships. Rental Coordinators use EquipmentShare’s proprietary T3 technology to access up-to-date machine information and help ensure customers receive the right equipment at the right time. The position is part of a fast-paced, growing company focused on improving the construction industry through technology and customer support.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked. Employment is contingent on passing a background check; some roles also require a drug test, depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a commitment to solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company and stay continuously educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain existing customer relationships and support customer satisfaction by keeping customers informed about ways EquipmentShare can improve their business.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Stay educated on EquipmentShare products and services.

Benefits

• Monthly family dinner night (restrictions apply).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED