Rental Coordinator

EquipmentShare • Toledo, OH

10d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator at its rental facility in Toledo, Ohio. The role supports customers throughout the equipment rental process, using EquipmentShare’s proprietary T3 technology to access up-to-date information on machines and help ensure customers receive the right equipment at the right time. The coordinator responds to inbound leads, builds and maintains customer relationships, explains how EquipmentShare’s services can help customers operate more efficiently, and resolves customer inquiries and concerns.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. The stated compensation range is $19.50–$30 per hour; past experience and location may affect the final rate. Employment is contingent on passing a background check. Some roles require passing a drug test, depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a focus on solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture customer relationships to support satisfaction with EquipmentShare’s service and support.
• Keep customers informed about new or additional ways EquipmentShare can help improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED