Rental Consultant

Fabick Cat•Rolla, MO

About The Position

The Rental Consultant is often the first impression customers have of Fabick Cat Rentals. The role creates a welcoming, professional rental experience by listening carefully, understanding customers’ goals, and connecting them with appropriate equipment solutions. The Rental Consultant owns the customer experience from the initial inquiry through contract completion, using genuine care, polished communication, sound judgment, and strong follow-through. Success requires a service-first mindset and a willingness to learn the equipment, systems, and rental processes. The location is open on Saturdays, and the team member may occasionally need to cover a Saturday shift between 8 a.m. and 12 p.m. The role also supports in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed, and performs other duties as assigned.

Requirements

High school diploma or equivalent required.
At least two years of customer-facing experience in service, hospitality, retail, sales, or a related environment required.
Demonstrated service orientation, including listening well, showing genuine care, and seeking ways to make the customer experience easier.
Polished, confident communication skills and the ability to build trust with a wide range of customers.
Strong judgment, ownership, and problem-solving skills, particularly when priorities or customer needs change.
Ability to learn quickly and interest in developing equipment knowledge and rental expertise.
Ability to work independently, manage multiple priorities, and follow through on commitments.
Strong phone, written, and in-person communication skills.
Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry skills.
Interest in building expertise and growing within the rental business over time.

Nice To Haves

Associate degree preferred.
Prior rental or equipment experience preferred, but not required.

Responsibilities

Create a warm, professional, and helpful experience for customers in person, by phone, and electronically.
Ask thoughtful questions to understand customers, their work, timing, and equipment needs.
Take ownership of customer requests and follow through until the need is resolved or a clear next step is established.
Recommend suitable rental equipment and partner with branch resources when additional expertise is needed.
Prepare quotes and rental contracts, ensuring required documentation and insurance coverage are complete and accurate.
Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping customers informed.
Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
Represent Fabick Cat Rentals professionally and demonstrate accountability and commitment to serving customers.
Perform other duties as assigned.