Rental Consultant

Fabick Cat•Rolla, MO

About The Position

The Rental Consultant is often the first impression customers have of Fabick Cat Rentals and creates a welcoming, professional rental experience. The role listens to customers, understands what they are trying to accomplish, and connects them with appropriate equipment solutions. The Rental Consultant owns the customer experience from initial inquiry through contract completion, using polished communication, sound judgment, care, and follow-through. Success requires a service-first mindset and willingness to learn equipment, systems, and rental processes. The location is open on Saturdays, and the team member may occasionally need to cover a Saturday shift between 8 a.m. and 12 p.m.

Requirements

High school diploma or equivalent.
At least two years of customer-facing experience in service, hospitality, retail, sales, or a related environment.
Demonstrated service orientation, including listening well, showing genuine care, and seeking ways to make the customer experience easier.
Polished, confident communication skills and ability to build trust with a wide range of customers.
Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change.
Ability to work independently, manage multiple priorities, and follow through on commitments.
Strong phone, written, and in-person communication skills.
Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry skills.
Interest in building expertise and growing within the rental business.

Nice To Haves

Associate degree.
Prior rental or equipment experience.

Responsibilities

Create a warm, professional, and helpful experience for customers in person, by phone, and electronically.
Ask questions to understand the customer, the work to be done, timing, and equipment needs.
Own customer requests and follow through until the need is resolved or a clear next step is established.
Recommend appropriate rental equipment and partner with branch resources when additional expertise is needed.
Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping the customer informed.
Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
Represent Fabick Cat Rentals with professionalism, accountability, and commitment to serving customers.
Perform other duties as assigned.