Rental Consultant

Fabick Cat•Columbia, MO

About The Position

The Rental Consultant is often the first impression customers have of Fabick Cat Rentals. The role provides a welcoming, professional rental experience by listening to customers, understanding their goals, and connecting them with appropriate equipment. The Rental Consultant owns the customer experience from initial inquiry through contract completion, using thoughtful communication, sound judgment, and follow-through. Success requires a service-first mindset and willingness to learn equipment, systems, and rental processes. The role also supports in-store sales, equipment inventory activities, and parts ordering as needed, while coordinating across teams to help fulfill customer commitments. The employee must be able to talk or listen regularly; sit for long periods, stand, walk, bend, and stoop frequently; and occasionally lift or move up to 20 pounds.

Requirements

High school diploma or equivalent required.
Two or more years of customer-facing experience in service, hospitality, retail, sales, or a related environment required.
Demonstrated service orientation, including listening well, showing genuine care, and seeking to make the customer experience easier.
Polished, confident communication skills and ability to build trust with a wide range of customers.
Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change.
Ability to work independently, manage multiple priorities, and follow through on commitments.
Strong phone, written, and in-person communication skills.
Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry is required.
Interest in developing meaningful expertise and growing within the rental business.

Nice To Haves

Associate degree preferred.
Prior rental or equipment experience preferred, but not required.
Learning agility and interest in developing equipment knowledge and rental expertise.

Responsibilities

Create a warm, professional, and helpful experience for customers in person, by phone, and electronically.
Ask questions to understand customer needs, the job to be done, timing, and equipment requirements.
Own customer requests and follow through until resolved or a clear next step is established.
Recommend appropriate rental equipment and partner with branch resources when additional expertise is needed.
Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
Coordinate with operations, service, sales, and other teams regarding equipment availability, delivery, pickup, and customer commitments.
Respond to customer concerns with urgency, empathy, and a solution-oriented approach, keeping customers informed.
Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
Build knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
Represent Fabick Cat Rentals professionally and accountably, with a commitment to serving customers.
Perform other duties as assigned.