Rental Consultant

Fabick Cat•Columbia, MO

About The Position

The Rental Consultant is often the first impression customers have of Fabick Cat Rentals and creates a welcoming, professional rental experience by understanding customer goals and connecting them with appropriate equipment solutions. The role owns the customer experience from initial inquiry through contract completion, using attentive service, polished communication, sound judgment, and follow-through. Success requires a service-first mindset and willingness to learn the equipment, systems, and rental processes.

Requirements

High school diploma or equivalent required.
Two or more years of customer-facing experience in service, hospitality, retail, sales, or a related environment required.
Demonstrated service orientation, including listening well, showing genuine care, and finding ways to make the customer experience easier.
Polished, confident communication skills and ability to build trust with a wide range of customers.
Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change.
Ability to learn quickly and interest in developing equipment knowledge and rental expertise.
Ability to work independently, manage multiple priorities, and follow through on commitments.
Strong phone, written, and in-person communication skills.
Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry required.
Interest in building meaningful expertise and growing within the rental business over time.
Ability to regularly talk or listen; frequently sit for long periods, stand, walk, bend, and stoop; and occasionally lift and/or move up to 20 pounds.

Nice To Haves

Associate degree preferred.
Prior rental or equipment experience preferred, but not required.

Responsibilities

Create a warm, professional, and helpful experience for customers in person, by phone, and electronically.
Ask questions to understand customers, their jobs, timing, and equipment needs.
Take ownership of customer requests and follow through until resolved or a clear next step is established.
Recommend appropriate rental equipment and partner with branch resources when additional expertise is needed.
Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
Coordinate with operations, service, sales, and other teams on equipment availability, delivery, pickup, and customer commitments.
Respond to customer concerns with urgency, empathy, and a solution-oriented mindset, keeping customers informed.
Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
Represent Fabick Cat Rentals with professionalism, accountability, and a commitment to serving customers.
Perform other duties as assigned.