Relocation Consultant (Rental)

Graebel Companies, Inc.

About The Position

Graebel provides relocation services to corporations moving employees between cities. The Rental Consultant administers relocation benefits within each client company’s policies and supports transferees through the relocation process. The role manages a caseload of transferees who are renting at their origin, coordinates authorized relocation services, and helps customers navigate expense management and related services. This is a fast-paced, high-volume customer service role requiring strong organization, prioritization, and time-management skills, as well as a willingness to support teammates. Work volume varies through the year, with seasonal peaks often occurring in summer. The position may require working beyond a standard work week throughout the year. The stated hourly pay is $25.

Requirements

Excellent customer service skills and a strong desire to help customers during stressful circumstances.
Strong organization, prioritization, and time-management skills.
Ability to work in a fast-paced, high-volume environment.
Ability to work in a team environment and pitch in when needed.
Ability to accommodate fluctuating workloads, which may require working beyond a standard work week.

Responsibilities

Manage a caseload of transferees who are renting a home at their origin, including auditing expense report reimbursements and ancillary services.
Administer client relocation policies for transferees moving within the United States and/or Canada.
Coordinate authorized relocation services, including household goods shipment, home rental assistance, temporary housing, househunting trips, and real estate agent placement.
Acquire and maintain knowledge of IRS rules and regulations regarding relocation.
Counsel transferees on the expense management process.
Identify and build relationships with third-party service providers and internal departments.
Understand and meet service-level agreements.
Update company systems with relevant information about transferees and their moves.
Perform other duties as required.
Accommodate varying workloads and support teammates when needed.