Relocation Consultant (Rental)

Graebel Companies, Inc.

4d

About The Position

Graebel’s Relocation Consultant (Rental) works with relocating employees, or transferees, on behalf of corporate clients. The role administers relocation benefits according to each client company’s policies and supports transferees through their moves. Consultants work in a fast-paced, high-volume, team-oriented environment and provide customer support during potentially stressful circumstances. Work volume varies during the year, with seasonal and other peaks that may require working beyond a standard work week. The hourly pay is $25.

Requirements

• Excellent customer service skills and a strong desire to help customers during stressful circumstances.
• Strong organization, prioritization, and time-management skills.
• Ability to work in a fast-paced, high-volume environment and accommodate changing workloads, including potential work beyond a standard work week.
• Ability to contribute in a team environment and pitch in when needed.

Responsibilities

• Manage a caseload of transferees who are currently renting a home at their origin, including auditing expense report reimbursements and ancillary services.
• Administer client relocation policies for transferees moving within the U.S. and/or Canada.
• Coordinate authorized relocation services, including household-goods shipments, home rental assistance, temporary housing, househunting trips, and real estate agent placement.
• Acquire and maintain some knowledge of IRS rules and regulations regarding relocation.
• Counsel transferees on the expense management process.
• Identify and build relationships with third-party service providers and other internal departments.
• Understand and meet service-level agreements.
• Update company systems with relevant information about transferees and their moves.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed