GC Retail Rental Associate Store 711
About The Position
The Rental Associate serves as the face of Guitar Center in the store, greeting customers, identifying their needs, matching them with appropriate products, and using sales techniques to close rental and service sales. The role supports Guitar Center’s mission of nurturing musicians and providing an inclusive, customer-first environment. The associate maintains an organized and clean rentals department, builds customer relationships to encourage repeat business, contacts local vendors and companies, reaches service sales targets, and shares product and service knowledge. They also work with sales associates to support customers through the sales process. The position may involve additional duties as assigned.
Requirements
- Previous experience in retail operations and/or sales, or previous experience in a rental business.
- Strong orientation toward providing excellent customer service.
- Strong organizational skills and high attention to detail.
- Ability to pull and lift gear weighing up to 40 lbs.
- Willingness to work nights, weekends, and holidays as needed.
- Ability to communicate clearly, positively, and courteously with diverse internal and external stakeholders.
- Ability to work through Guitar Center’s certification program to gain a basic understanding of products and sales techniques.
Nice To Haves
- Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and technology products.
- Previous experience with live sound and backline.
Responsibilities
- Maintain the cleanliness and organization of the rentals department.
- Build relationships with customers to meet future service needs and encourage repeat business.
- Contact local vendors and companies by phone and email to support business needs.
- Reach sales targets for services.
- Demonstrate product and service knowledge to customers.
- Work with sales associates to support customers and guide them through the sales process as needed.
- Greet customers, identify their needs, recommend appropriate products, and address objections to close sales.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Mental health support
- Paid sick time
- Paid holiday time
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for musician employees
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
