Rental Agent/Porter

Jim Norton Toyota - Tulsa•Tulsa, OK

10d

About The Position

The Rental Agent/Porter assists customers with rental vehicles and keeps the rental fleet clean, organized, and ready for use. The role combines customer service, rental paperwork, vehicle inspections, and porter duties. The ideal candidate is dependable, detail-oriented, and able to work efficiently in a fast-paced environment. The position requires working indoors and outdoors, with exposure to temperature changes, weather, slightly elevated ambient noise, minor electrical, mechanical, and cleaning-equipment hazards, and fumes, odors, or dust associated with operating an auto dealership. Physical requirements are medium to heavy in intensity and include prolonged sitting, standing, and walking; constant reaching, fingering, grasping, feeling, talking, and hearing; frequent repetitive motion; and occasional balancing, kneeling, crouching, pushing, pulling, and lifting up to approximately 100 pounds. Visual acuity, including color vision, depth perception, and field of vision, must be comparable to that needed to drive vehicles safely. Jim Norton Auto Group describes opportunities for growth, training, and advancement and states its commitment to equal employment opportunity.

Requirements

Strong customer service and written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks efficiently.
Basic computer skills and ability to complete paperwork accurately.
Ability to follow instructions, work independently, and contribute to a team.
Valid driver’s license and a driving record that meets company insurance requirements.
Ability to work outdoors, stand and walk for extended periods, and perform vehicle-cleaning duties.
Ability to meet the stated physical requirements, including occasional lifting up to approximately 100 pounds and visual acuity comparable to that needed to drive safely.

Nice To Haves

Prior experience in automotive rental, customer service, or porter duties.

Responsibilities

Greet customers and assist with rental reservations, vehicle checkouts, and returns.
Verify required customer documentation and accurately complete rental agreements.
Explain rental terms, charges, vehicle features, and return procedures.
Inspect vehicles before and after each rental, documenting mileage, fuel levels, and vehicle condition.
Promptly report damage, maintenance needs, and safety concerns to management.
Clean vehicle interiors and exteriors so each rental is ready for the next customer.
Safely move, park, fuel, and deliver vehicles as needed.
Maintain accurate vehicle availability records and organize rental vehicles and keys.
Follow safety procedures and maintain a clean, organized work area.
Provide excellent customer service, prioritizing the customer experience.