Renewals Manager

Everway

About The Position

As a Renewals Manager at Everway, you will drive customer retention by managing renewals for a portfolio of clients. Working closely with Customer Success Managers, Sales, and other teams, you will help customers continue to realize value from Everway’s products and services and facilitate smooth, timely renewals. You will engage directly with school district leaders, procurement contacts, and other stakeholders to confirm value, address questions and objections, and secure renewals. The ideal candidate is detail-oriented, customer-focused, and has a record of achieving renewal targets.

Requirements

At least 3 years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS.
A proven record of meeting or exceeding renewal and retention targets in a fast-paced environment.
Strong negotiation and relationship-management skills and a customer-focused approach.
Proficiency with CRM and renewal management tools, such as Salesforce, and comfort using data to track and forecast renewals.
Excellent organizational and time-management skills, with the ability to manage multiple renewal processes simultaneously.

Nice To Haves

Knowledge of the education sector, particularly K-12 or higher education, and an understanding of common renewal challenges in educational institutions.
Familiarity with subscription-based business models, recurring revenue, and contract management.
Experience collaborating with cross-functional teams such as Customer Success, Sales, and Finance to support retention and revenue goals.
Understanding of churn metrics, renewal forecasting, and other customer-retention KPIs.
Bachelor’s degree or equivalent experience in business, education, or a related field.

Responsibilities

Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals.
Engage proactively with customers before renewal dates to discuss contract terms, address questions, and confirm continued commitment.
Collaborate with Sales and Customer Success on renewal terms, compliance documentation, pricing, contract structure, and risks that may affect renewals.
Negotiate renewal terms and pricing, applying relevant discounting and pricing policies to maximize retention and revenue.
Track renewal activities and stages accurately, monitor progress toward retention goals, forecast quarterly revenue retention, and share insights on customer trends, risks, and expansion opportunities.
Use CRM tools such as Salesforce and Gong to manage renewal activities and maintain accurate records of customer interactions and renewal status.
Identify at-risk accounts early and work with Customer Success Managers and the broader sales organization to develop and implement retention strategies.
Maintain knowledge of product updates and enhancements and communicate value propositions to customers to support renewals.
Continuously improve renewal workflows to make the process more efficient and customer-friendly.