Renewals Manager

Endex•Los Angeles, CA

3d•Onsite

About The Position

As a Renewals Manager at Endex, you will own the commercial renewal process across a portfolio of customers. You will work with customer success and sales to connect delivered value to clear, timely renewal decisions. The role focuses on making renewals predictable by proactively managing risks, stakeholders, and contract details. The position is based in person five days a week, with New York City as the primary location and other listed locations in Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles.

Requirements

Experience managing subscription renewals or commercial account relationships.
Strong attention to detail, including the ability to catch dates, terms, and inconsistencies before they cause problems.
Commercial judgment and the ability to negotiate directly while protecting customer relationships.
Ability to coordinate customers and internal owners and keep them aligned on next steps.
Ability to manage a renewal book, negotiate terms, and explain gross retention, churn risk, and on-time execution.

Nice To Haves

Enterprise SaaS contract experience.
Experience working with procurement teams.
Experience forecasting subscription renewals and working with customer health or usage data.

Responsibilities

Maintain contract dates, notice windows, stakeholders, and a forward-looking plan for each renewal.
Work with customer success managers on usage, outcomes, and risks before presenting a renewal proposal.
Manage renewal proposals, commercial discussions, negotiations, and procurement follow-through.
Identify commercial blockers early, coordinate recovery plans, and keep retention forecasts grounded in customer evidence.
Maintain renewal forecasts and document the reasons behind renewal outcomes.