Renewals Manager

Catapult Sports • Boston, MA

4d

About The Position

Catapult is seeking an experienced, hands-on Renewals Manager to build and lead its first global Renewals team. Based in Boston, this customer-facing role establishes the processes, forecasting cadence, and team culture needed to make renewals predictable and well-run. The manager leads Renewal Specialists across regions and owns retention outcomes for the portfolio, partnering closely with Business Development Managers (BDMs), Customer Success, Legal, Finance, and Commercial Operations.

The Renewals Manager works directly with customers—including coaches, performance staff, athletic directors, and procurement teams—to guide renewals from initial conversations through signature. The role coordinates account strategy with the BDM who owns each customer relationship, takes part in complex, strategic, or at-risk renewals and negotiations, and manages a portfolio of customers where needed. This is an opportunity to shape the renewals function from day one, define success measures, and develop career progression for the team.

Requirements

• At least 5 years of customer-facing experience in renewals, account management, sales, or revenue operations at a SaaS or technology company.
• Experience leading, mentoring, or managing a team.
• A track record of owning retention and renewal targets and improving them through process, coaching, and data.
• Strong commercial skills, including pricing, contract terms, customer and procurement negotiations, and price uplift strategy.
• Ability to work in a shared-ownership model, partnering with sales colleagues who hold customer relationships while driving renewal outcomes and timelines.
• Comfort with CRM, reporting, and forecasting tools such as Salesforce or similar.
• Excellent communication skills, including confidence presenting to customers and executives and coordinating across time zones and regions.

Responsibilities

• Directly manage Renewal Specialists, including hiring, onboarding, goal setting, performance reviews, coaching, and development.
• Help define career progression as the team grows and roles develop into tiers.
• Lead customer conversations for complex, strategic, or at-risk renewals alongside the BDM.
• Manage a portfolio of renewals where needed and lead by example in customer engagement and renewal processes.
• Own gross revenue retention, net revenue retention, logo retention, and on-time renewal rate across the portfolio, with a plan to reduce late renewals.
• Establish a reliable renewal forecasting cadence, including accurate commitments 90 and 30 days out, and report status, risks, and opportunities to commercial leadership.
• Create repeatable renewal lifecycle playbooks covering customer engagement around 120 days out, quoting, contracting, procurement, and signature.
• Develop a seasonal renewal calendar by sport and region.
• Coordinate renewal processes with BDMs, Customer Success, Legal, Finance, Deal Desk, and RevOps.

Benefits

• Opportunity to work with ambitious and intelligent people in an exciting industry.
• Collaborative work environment that encourages constructive, open, and honest communication.
• Opportunity to work with people across more than 32 countries and build global awareness.
• Emphasis on continuous improvement, development, and a growth mindset.
• Opportunity to grow, take on more, and develop professionally.
• Work that supports successful sports teams and athletes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed