Renewals Manager

GovSpend • , (Multiple States)

4d

About The Position

As a Renewals Manager at GovSpend, you will lead the renewal process from 120 days in, collaborating with Relationship Managers to ensure timely and effective handling of each renewal and drive customer retention. You will work with the relationship management team on renewal pipeline planning, pricing, negotiations, meeting coordination, and renewal and upsell strategies. The role also supports Relationship Management and Customer Success teams with renewal expertise, manages agreements and signatures, and helps guide strategic initiatives such as multi-year agreements, value-based pricing, and team-based licensing.

The position includes information security responsibilities: following GovSpend’s Information Security and Acceptable Use policies; completing security awareness training; using only necessary access and company-issued devices; protecting credentials and company data; using the company VPN on public Wi-Fi; reporting suspected incidents or lost devices; obtaining review before adopting vendors or tools that access GovSpend data; and overseeing vendors day to day while raising security concerns.

Requirements

• 3–5 years in Sales or Relationship Management, or supporting a sales or Relationship Management team on contracts.
• Ability to apply sales, negotiation, relationship management, or related principles to product sales and renewals.
• Excellent organizational skills, pipeline management capability, and attention to detail.
• Excellent verbal and written communication skills.

Nice To Haves

• Bachelor’s degree in Marketing, Business, or a related field is preferred.

Responsibilities

• Oversee and manage the renewal process, ensuring timely and successful renewals.
• Consult with existing clients to assess the value they receive from the GovSpend platform and price to value.
• Draft presentations and other documentation or materials explaining products and services to customers.
• Provide expertise and support to Relationship Management and Customer Success teams in communicating products, services, and client needs.
• Manage the renewal pipeline in support of the Relationship Management team.
• Coordinate potential upsell opportunities with Sales Teams.
• Oversee assigned renewal agreements and obtain signatures.
• Seek ways to improve the renewal process and enhance efficiency.
• Prepare regular reports on renewal rates, customer feedback, and other key metrics for senior management.
• Help drive the strategic direction for Relationship Managers, including multi-year agreements, value-based pricing, and team-based licensing initiatives.
• Follow GovSpend's Information Security Policy and Acceptable Use Policy, and acknowledge the Acceptable Use Policy before receiving system access.
• Complete security awareness training at hire and on an ongoing basis.
• Use only the access needed for the job; do not share passwords or accounts; and use multi-factor authentication.
• Use only the company-issued laptop for GovSpend work, with encryption and automatic screen lock enabled.
• Do not send company data to personal email or store it in personal cloud storage.
• Connect to the company VPN before accessing GovSpend systems on public Wi-Fi.
• Promptly report suspected security incidents, phishing, and lost or stolen devices to DevSecOps or the ISMS Lead; also report lost or stolen devices to IT.
• Obtain ISMS Lead review before adopting a new tool or vendor that will access or store GovSpend data.
• Oversee vendors day to day and raise security concerns to the ISMS Lead.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level