Renewals Manager

VTS•New York, NY

2d•$120,000 - $140,000•Hybrid

About The Position

VTS is hiring a Renewals Manager to own and grow recurring revenue across its SMB and Mid-Market customer portfolio. The role manages a book of business and leads end-to-end commercial renewal negotiations, protecting account economics, securing multi-year commitments, and identifying opportunities to increase ARR. The Renewals Manager works across Sales, Customer Success, Revenue Operations, Legal, and Finance, and uses customer insights and market dynamics to develop renewal strategies. The position manages high-volume renewals for commercial real estate accounts, quantifies customer ROI across the VTS platform, and conducts concise, consultative negotiations with owners, operators, and property management leaders. It is accountable for pipeline hygiene, forecasting accuracy, pipeline velocity, and Gross and Net Retention targets. The role also works to mitigate churn, coordinate account expansion opportunities, and maintain trusted relationships with commercial real estate decision-makers. This position is based in VTS’s New York, NY office and requires working from the office four days per week.

Requirements

At least 2 years of experience in renewals management, account management, customer success, or sales.
Confident communication skills and an ability to collaborate with colleagues and engage new people.
Curiosity, coachability, and comfort with technology.
A proven record of using AI tools and systems to work more efficiently and analytically.
Ability to work toward targets, with a consistent record of overachievement.
Problem-solving skills and an ability to help customers overcome challenges.
Experience working in a fast-paced environment and willingness to learn new skills.
Self-awareness, a commitment to developing abilities, resourcefulness, and willingness to take ownership of finding answers.
Commercial judgment, accountability, and a structured, process-driven approach to negotiations and revenue preservation.

Nice To Haves

A successful track record in a revenue-generating role.
Experience in SaaS, property technology, or data-driven solutions.
Experience negotiating multi-year or usage-based contracts.
Curiosity about commercial real estate.

Responsibilities

Own and manage the end-to-end commercial renewal cycle for SMB and Mid-Market customers.
Protect and grow recurring revenue, preserve contract value, and deliver against Gross Retention and Net Retention targets.
Develop fluency across the VTS platform and quantify realized customer ROI to build value-backed renewal cases.
Manage a high-volume pipeline of regional commercial real estate accounts.
Negotiate renewals, including multi-year agreements, standard annual price uplifts, and accurate square-footage or seat true-ups.
Own renewal forecasting accuracy, pipeline velocity, pipeline hygiene, and contract execution.
Identify churn risks, such as adoption gaps, asset dispositions, or leadership changes, and develop contract restructuring strategies to protect ARR.
Identify cross-sell and portfolio expansion opportunities and coordinate handoffs to Account Executives.
Collaborate with Customer Success, Account Management, Sales, Legal, Finance, and Revenue Operations to resolve commercial bottlenecks and streamline order processing.
Build trusted relationships with leasing and asset managers, portfolio leaders, technology leaders, procurement professionals, and other decision-makers.
Apply AI tools and systems in daily work to improve efficiency and analytical capabilities.