Renewal Specialist

Sonatype

2d

About The Position

Sonatype is seeking a passionate, reliable, and highly competent Renewal Specialist to help maintain and increase the company’s strong subscription renewal rate. This role may suit someone early in their career, a contracts or accounting specialist seeking a change, or someone looking for a path into a customer-facing career.

The Renewal Specialist is accountable for proactively managing software subscription renewals through on-time completion. The role monitors contract renewal terms and engages customers to identify the best approaches to retaining and expanding Sonatype’s footprint. It also requires sound judgment in non-routine renewal situations to support customer success while maintaining subscription integrity and profitability.

Requirements

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on primary goals.
• Ability to discuss contract compliance, expansions, and product pricing with customers.
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time.
• Experience with Salesforce.com or other CRM systems.
• Ability to work odd hours and/or additional hours to support global customers during periods of critical volume.
• Interest in learning about modern software development and associated technologies.

Nice To Haves

• Candidates located in the EST or CST time zones are strongly preferred.

Responsibilities

• Work with Sales, Customer Success, and Accounting to efficiently close assigned renewals and related expansions.
• Review customer renewal information, usage data, and subscription history to agree on appropriate renewal options.
• Identify upcoming renewals and contact customers well before expiration to support on-time renewal execution.
• Educate customers about subscription options relevant to their current and future product and service goals.
• Coordinate preparation, mutual execution, and processing of renewal quotes and ordering documents in accordance with Sonatype policies and procedures.
• Help ensure customers are successful and delighted with Sonatype products and services.

Benefits

• Company Wellness Week, during which company operations shut down for a week so employees can pursue personal growth and rest.
• Diversity and Inclusion Working Groups.
• Parental Leave Policy.
• Paid Volunteer Time Off (VTO).
• Flexible working practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed