Renewal Specialist

IQVENTURES HOLDINGS LLC • Carrollton, TX

4h

About The Position

The Renewal Specialist manages lease accounts that are 17–61 days past due, with a focus on bringing accounts current through renewals, payment arrangements, and customer engagement. The role serves as a key point of contact for customers, working to retain business, minimize losses, and ensure compliance with company policies.

The schedule is Monday through Friday, 8 a.m.–5 p.m. CST, with one assigned late-night shift of 11 a.m.–8 p.m. The role also requires working 1–2 Saturdays per month, 8 a.m.–5 p.m.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in collections or lease servicing.
• Strong negotiation and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced, goal-driven environment.
• Ability to multitask while navigating multiple systems.

Nice To Haves

• Experience with delinquency management or lease/loan servicing.
• Experience using automated dialer systems to manage high volumes of inbound and outbound calls efficiently.
• Knowledge of collections regulations and compliance standards.
• Bilingual abilities, if applicable.

Responsibilities

• Manage a portfolio of delinquent lease accounts that are 17–61 days past due.
• Contact customers by phone.
• Negotiate and process lease renewals, extensions, and payment arrangements.
• Educate customers about available lease renewal options.
• Accurately document customer interactions and account updates in the internal system.
• Meet or exceed established KPIs related to renewals, collections, and customer relations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED