Lead Renewal Specialist

Cambium Learning Group

3d•Remote

About The Position

The Lead Renewal Specialist leads and mentors a select group of Lexia Renewal Specialists while managing an individual book of renewal business for preK–12 schools and districts using literacy curriculum software. The role supports the end-to-end renewal process, protects recurring revenue, improves consistency and quality across the renewal team, and partners with Sales leadership on renewal strategy. Success is measured by individual and team renewal attainment, forecasting accuracy, and the ramp and performance of supported Renewal Specialists. The position combines team guidance with direct renewal ownership, including customer relationship management, pricing and negotiation, contract and licensing review, pipeline management, forecasting, and coordination with Sales, Sales Operations, Customer Success, and other counterparts. It is remote within the United States; candidates must work and reside in the US, and ideally live in the assigned territory or time zone. Remote employees need reliable cable or fiber-optic broadband with minimum speeds of 10 Mbps download and 5 Mbps upload, and are expected to participate in video-based interviews and virtual meetings with their camera on. Cambium offers reimbursement to help cover remote office setup costs.

Requirements

Bachelor's degree or equivalent experience.
3–5 years of experience in sales, sales support, renewals, or a quota-carrying role.
Demonstrated history of meeting or exceeding renewal or sales targets.
Experience mentoring, training, or informally leading peers.
Ability to manage a sales process, negotiate renewals, and close business.
Strong organizational and time-management skills, attention to detail, and ability to work in a high-volume, fast-paced remote environment.
Excellent communication and interpersonal skills, including comfort engaging decision makers and tailoring messaging to different stakeholders.
Customer service acumen and experience delivering product presentations to groups and individuals.
Self-motivation, adaptability, and a proactive approach to problem-solving and workflow improvement.
Professional proficiency with Salesforce CRM and Microsoft Office or Google Suite.
Passion for education and commitment to improving literacy outcomes.
Must work and reside in the United States.
For remote work, reliable cable or fiber-optic broadband with minimum speeds of 10 Mbps download and 5 Mbps upload.
Expected to participate actively in video-based interviews and ongoing virtual meetings with camera on.

Nice To Haves

Experience in SaaS, EdTech, or subscription-based renewals.
Familiarity with K–12 school and district buying cycles.
Experience with pipeline management, forecasting, or sales operations reporting.
Residence within the assigned territory or time zone is ideal.

Responsibilities

Guide, mentor, and help set priorities, account strategy, and renewal execution for a select group of Renewal Specialists.
Assist with onboarding new Renewal Specialists and ongoing team training on renewal processes, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge.
Serve as the first escalation point for complex renewals, pricing questions, and contract issues, bringing unresolved matters to the Director, SaaS/New Curriculum.
Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach specialists on recovery plans.
Identify opportunities to improve the renewal team's effectiveness and efficiency, communicate issues, and recommend process changes to Sales leadership.
Assist the Director with special projects and initiatives that support the organization's continued evolution.
Model best practices in customer communication, cross-motion referrals, and CRM discipline.
Own the full renewal cycle for an assigned book of accounts, potentially including larger or more complex districts, from outreach through close and timely receipt of purchase orders.
Build trusted relationships with existing customers and secure multi-year commitments.
Prepare customer-specific renewal pricing quotes and negotiate terms with school and district decision makers.
Identify SaaS/New Curriculum cross-sell and upsell opportunities and coordinate relationship transfers to the appropriate Account Executives.
Identify Professional Learning opportunities during renewals and refer them to the appropriate counterpart through the established process.
Review contracts, verify user counts, and ensure compliance with licensing agreements.
Use Salesforce CRM to track renewal pipeline, update forecasts, and maintain accurate account records.
Collaborate with Sales, Sales Operations, and Customer Success colleagues on territory strategies, renewal processes, and handoffs.
Analyze usage, adoption, and account trends to support renewals.
Conduct customer-facing demonstrations of Lexia SaaS/New Curriculum programs when needed.