Renewal Specialist

Cambium Learning Group

3d•Remote

About The Position

The Renewal Specialist owns the end-to-end renewal process for literacy curriculum software sold to preK–12 schools and districts. The role helps protect recurring revenue by strengthening customer relationships and providing a seamless renewal experience. Success is measured by renewal attainment and forecasting accuracy. This remote position serves an assigned book of accounts and works with school and district partners, Sales leadership, Customer Success, Operations, and Account Executives. The role may also include customer-facing demonstrations of Lexia’s SaaS/New Curriculum programs and identifying opportunities for account expansion and Professional Learning referrals. The position is remote within the United States. Remote employees must have reliable cable or fiber-optic broadband with minimum speeds of 10 Mbps download and 5 Mbps upload, and are expected to participate in video interviews and virtual meetings with their camera on. Cambium offers reimbursement to help cover the cost of setting up a home or remote office.

Requirements

1–3 years of experience in sales, sales support, renewals, or a quota-carrying role.
Proven ability to manage a sales process, negotiate renewals, and close business.
Exceptional organizational and time-management skills, attention to detail, and ability to work in a high-volume, fast-paced remote environment.
Excellent communication and interpersonal skills, including comfort engaging decision makers and tailoring messaging to different stakeholders.
Self-motivated, adaptable, and proactive in solving problems and improving workflows.
Experience using Salesforce CRM and proficiency with Microsoft Office or Google Suite.
Ability to quickly master technology tools and learn to demonstrate products.
Passion for education and commitment to improving literacy outcomes.
Must reside and work within the United States.

Nice To Haves

Experience in SaaS, EdTech, or subscription-based renewals.
Familiarity with K–12 school and district buying cycles.
History of meeting or exceeding renewal or sales targets.

Responsibilities

Own the full renewal cycle for an assigned book of accounts, from outreach through close, and ensure timely receipt of purchase orders.
Build trusted relationships with existing customers to secure multi-year commitments.
Provide renewal pricing quotes promptly and negotiate terms directly with school and district decision makers.
Identify cross-sell and upsell opportunities within the SaaS/New Curriculum portfolio and partner with Account Executives to expand accounts.
Identify Professional Learning opportunities during the renewal process and refer them to the appropriate counterpart through the established cross-motion referral process.
Review contracts, verify user counts, and ensure compliance with licensing agreements.
Use Salesforce CRM to track the renewal pipeline, update forecasts, and maintain accurate account information.
Collaborate with Sales leadership, Customer Success, and Operations to improve renewal processes and handoffs.
Conduct customer-facing demonstrations of Lexia’s SaaS/New Curriculum programs when needed to reinforce impact and value.
Analyze usage, adoption, and account trends to support renewals.