Renewal Account Manager, Mid-Market

Mimecast•Lexington, MA

1d•$88,000 - $110,000

About The Position

As a Renewal Account Manager, Mid-Market at Mimecast, you will own the full renewal lifecycle for a portfolio of mid-market accounts, protecting and growing revenue. You will serve as a trusted advisor to customers with complex needs, longer sales cycles, and higher contract values, bringing strategic engagement and business acumen to each renewal.

Requirements

3–5 years of experience in renewals, account management, or a related customer-facing sales role.
A track record of meeting or exceeding renewal or revenue retention quotas.
Experience managing mid-market accounts.
Analytical and strategic thinking skills, with the ability to manage a pipeline of accounts at different stages of the renewal cycle.
Strong negotiation and relationship management skills, including the ability to negotiate contracts and handle pricing conversations with confidence.
Communication and presentation skills that help engage decision-makers beyond day-to-day contacts.
Proficiency with CRM platforms such as Salesforce, forecasting tools, and Microsoft Office/Excel.
Ability to manage multiple accounts with varying levels of complexity simultaneously in a fast-paced environment.

Nice To Haves

Experience managing accounts in the $50K–$250K ARR range.
Bachelor’s degree.

Responsibilities

Own the renewal lifecycle for a portfolio, ensuring on-time bookings and meeting revenue retention targets.
Build proactive renewal strategies for accounts with multi-year contracts, multi-product deployments, or complex organizational structures.
Identify and execute upsell and expansion opportunities, including seat growth, tier upgrades, and price increases, in coordination with the broader sales organization.
Conduct regular business reviews and health checks with customer stakeholders to assess satisfaction, adoption, and risk.
Partner with Customer Success, Sales, and Solutions teams to resolve escalations, address churn risk, and help customers achieve their intended outcomes.
Manage and prioritize channel partner renewal activity for mid-market accounts.
Maintain accurate pipeline data and deliver reliable weekly and monthly renewal forecasts to leadership.
Navigate multi-stakeholder deals involving procurement, finance, and end-user champions.
Document and communicate competitive threats and at-risk accounts to internal teams.