Renal / Rare Territory Account Specialist – Washington DC
About The Position
Novartis is hiring a field-based and remote Territory Account Specialist to support key accounts in an assigned geography. The specialist serves as the primary point of contact for accounts and health care providers, building relationships, identifying shared priorities, and connecting customers with Novartis resources to help improve patient outcomes. The role balances demand generation with strategic account engagement and requires expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The position is associated with Washington, DC; candidates must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border. The role requires 60–80% travel over a broad geography and driving and/or flying within the territory. Novartis does not offer relocation support or visa sponsorship for this position. The final level is commensurate with experience.
Requirements
- Bachelor’s degree from a four-year college or university.
- Experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors are also welcomed.
- A consistent record of high performance and experience navigating and successfully selling to large accounts and key customers.
- Analytical, self-starting approach to finding, prioritizing, and applying relevant information to solve problems and meet key customer needs.
- Ethical leadership and the ability to foster ethical behavior and compliance with company policies and laws.
- Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
- Ability to travel 60–80% over a broad geography and drive and/or fly within the territory.
- Fully valid and unrestricted driver’s license; driving is an essential function of the role.
- For Territory Account Specialist level: 2+ years of relevant experience in a listed industry or a sales role of similar complexity within the last five years.
- For Senior Territory Account Specialist level: 5+ years of relevant experience in a listed industry or a sales role of similar complexity within the last five years.
- For Executive Territory Account Specialist level: 10+ years of relevant experience in a listed industry or a sales role of similar complexity within the last five years.
- At the applicable leveling tiers, ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information effectively.
- For Associate Territory Account Specialist level, eligibility includes recently separated US military candidates with 4+ years of military service in a leadership capacity, or applicants with limited prior sales experience.
Nice To Haves
- Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs regarding sophisticated products or reimbursement pathways.
- For Associate Territory Account Specialist level: experience in the two-year Novartis Sales Internship Program.
- For Associate Territory Account Specialist level: demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.
Responsibilities
- Navigate and resolve account challenges with effective, tailored solutions to meet customer needs.
- Build a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
- Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful virtual or in-person customer engagements.
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
- Deliver real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
- Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face to face.
Benefits
- Comprehensive benefits package including health, life, and disability benefits.
- 401(k) with company contribution and match.
- Vacation, personal days, holidays, and other leaves.
- Performance-based cash incentive.
- Depending on role level, eligibility to be considered for annual equity awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
