About The Position
The Technical Services department in Heerlen addresses clinical and technical product inquiries for Europe, the Middle East, and Africa. The Technical Services Specialist provides remote support by phone and email for the Neuromodulation and Pelvic Health Operating Units. Support includes evaluating device functionality, advising on device application, troubleshooting, and initiating escalations when needed. The role is open to experienced professionals and recent graduates. The specialist provides technical support to customers, acts as a technical liaison between stakeholders and the strategic operating unit in the USA, maintains in-depth knowledge of relevant products, completes required documentation and system entries, and provides training to internal and external customers. On-call availability is required between 7 AM and 7 PM, rotating among colleagues. The role includes technical activities requiring considerable judgment and may include project ownership.
Requirements
- Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering, or a health-related degree with demonstrated technical skills.
- Fluency in English and Dutch.
- Strong analytical and problem-solving skills balanced with speed and effectiveness.
Nice To Haves
- Fluency in another European language, such as French, Spanish, Italian, or German.
- In-depth experience with medical devices.
- Understanding of the operating room environment and workflows.
- Experience with ServiceNow or Salesforce.
- Experience analyzing technical issues and processes for continuous improvement.
Responsibilities
- Provide technical support to customers.
- Serve as a technical liaison between stakeholders and the strategic operating unit in the USA.
- Maintain in-depth knowledge of relevant products.
- Evaluate device functionality, advise on device application, troubleshoot issues, and initiate required escalations.
- Be available on call between 7 AM and 7 PM as part of a rotation among colleagues.
- Perform technical activities requiring considerable judgment and potentially take ownership of projects.
- Ensure documentation and system entries are complete.
- Provide training to internal and external customers.
- Build stakeholder connections and maintain a customer-focused approach.
Benefits
- Flexible benefits package.
- Competitive compensation plans.
- Eligible for the Medtronic Incentive Plan (short-term incentive).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
