Remote Technical Services Specialist Surgical Robotics
About The Position
Medtronic is seeking a full-time, customer-oriented Remote Technical Services Specialist to support its Surgical portfolio in EMEA. The role provides remote technical support for the Hugo robotic-assisted surgery (RAS) system and Digital Technology DS1, an AI-powered surgical video management and analytics platform for the operating room. The specialist explains technical issues to Health Care Professionals (HCPs), start-up specialists (SUS), and Field Service Engineers (FSEs), and serves as a technical liaison between stakeholders and the operating unit. The work focuses on remote support, with occasional domestic and international onsite support or training. Regular working hours are 8:00–16:30 CET, with on-call availability between 7:00 and 19:00 that rotates among colleagues.
Requirements
- Bachelor’s or master’s degree in biomedical, electrical, or mechanical engineering with at least 4 years of relevant experience; alternatively, an advanced degree with at least 2 years of relevant experience, or a medical degree with technical skills and experience.
- Fluency in Portuguese, English, and Italian at C1/C2 level.
- Experience with robotics or motion control in a large capital equipment environment.
- Highly organized, flexible, and able to multitask and prioritize multiple assignments.
- Experience analyzing technical issues and processes for continuous improvement.
- Experience with software troubleshooting.
- Excellent communication skills and the ability to explain complex technical issues.
- Strong analytical and problem-solving skills, with experience in an operating room environment.
Responsibilities
- Provide remote technical support for the Hugo system and DS1 to HCPs, SUS, and FSEs.
- Serve as a technical liaison between stakeholders and the operating unit.
- Drive issue escalations to resolution, including initiating field service support when needed.
- Collaborate with other technical service specialists to troubleshoot complex service requests.
- Perform technical activities requiring considerable judgment and take ownership of continuous improvement projects.
- Ensure documentation and system entries are complete and promptly entered.
- Provide occasional onsite support or training domestically and internationally.
Benefits
- Competitive salary and flexible benefits package.
- Medtronic Incentive Plan (MIP) short-term incentive eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
