Technical Services Specialist

Absorb • Tampa Bay, FL

9d • Remote

About The Position

The Technical Services Specialist takes an advanced, consultative role supporting Absorb clients with technical integrations, data solutions, and cross-system automation. The role combines client engagement with hands-on technical delivery and involves leading technical projects from scoping through delivery, supporting advanced integration use cases, and serving as a mentor and subject matter resource for the team. The specialist also contributes to process improvements, documentation, and new service offerings, with greater ownership and autonomy than typical support responsibilities.

The position partners with clients and internal teams to implement and maintain data imports, exports, and system integrations; address complex data and integration challenges; and advise on data modeling, validation, governance, and integration design. It also contributes technical expertise to BI and analytics conversations and supports continuous improvement of team processes and the client experience.

Absorb is a global AI-driven learning platform provider. The company describes its workplace as fully remote-first with flexible work arrangements and highlights its focus on employee growth, inclusion, and continual learning.

Requirements

• At least 2 years of experience implementing integration or data solutions for a SaaS platform, or in an equivalent technical role.
• Demonstrated success in a client-facing technical role, with strong communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze complex business requirements and translate them into clear technical approaches and recommendations.
• Proven ability to manage multiple projects while maintaining high standards of documentation and service.
• Ability to work independently and collaborate effectively across teams.
• Familiarity with AI tools and agents.

Nice To Haves

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors, such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• A second language, particularly French or Spanish.

Responsibilities

• Lead scoping sessions, confirm requirements, and develop achievable project plans aligned with technical realities and client goals.
• Manage integration and data projects from start to finish, ensuring timely, high-quality delivery.
• Explain complex technical concepts in clear, actionable guidance for clients.
• Build trust-based client relationships through clarity, reliability, and service excellence.
• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations, including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot data challenges and advise clients on data modeling, validation, governance, and integration design best practices.
• Contribute technical expertise to BI and analytics discussions, helping clients structure or use their learning data.
• Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Serve as a subject matter resource for complex or high-visibility integration projects.
• Lead or contribute to initiatives that improve processes, documentation, and the client experience.
• Work cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to resolve complex technical and data challenges.

Benefits

• Fully remote-first work with flexible work arrangements.
• Comprehensive health and wellness benefits, including retirement savings programs.
• Eligibility for two different bonus plans.
• Generous time off.
• Comprehensive medical and dental benefits based on country of location.
• New hire equipment allowance.
• Monthly Flex Allowance.
• Career growth and internal mobility opportunities.
• Employee-driven DE&I programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed