Technical Services Specialist

Absorb

9d • Remote

About The Position

As a Technical Services Specialist at Absorb, you will provide advanced, consultative technical support to clients involving integrations, data solutions, and cross-system automation. You will lead technical projects from scoping through delivery, handle advanced integration use cases, and serve as a mentor and subject matter resource for the Technical Services team. The role offers increased ownership and autonomy beyond typical support responsibilities, and includes contributing to process improvements, documentation, and new service offerings.

You will partner with clients to define requirements and project plans, deliver integration and data projects, and explain technical concepts in accessible terms. Technical work includes implementing and maintaining data imports, exports, and system integrations; supporting RESTful APIs, single sign-on, CRM/HRIS connections, and turnkey integration packages; troubleshooting data challenges; and advising on data modeling, validation, governance, and integration design. You will also contribute to BI and analytics discussions and collaborate with Product, Technical Support, Client Success, Engineering, and other teams.

Absorb describes itself as a global AI-driven learning platform provider. The position is fully remote-first with flexible work arrangements. Successful candidates must pass pre-employment background screening, including a criminal record check, and demonstrate legal eligibility to work in the country of application without sponsorship.

Requirements

• At least 2 years of experience implementing integration or data solutions for a SaaS platform, or experience in an equivalent technical role.
• Demonstrated success in a client-facing technical role, with strong communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze complex business requirements and translate them into clear technical approaches and recommendations.
• Ability to manage multiple projects while maintaining high standards of documentation and service.
• Ability to work independently and collaborate effectively across teams.
• Familiarity with AI tools and agents.

Nice To Haves

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• French or Spanish language ability.

Responsibilities

• Lead scoping sessions, confirm project requirements, and develop achievable plans aligned with technical realities and client goals.
• Manage integration and data projects from start to finish, ensuring timely, high-quality delivery.
• Explain complex technical concepts through clear, actionable, client-friendly guidance.
• Build and maintain trust-based client relationships through clarity, reliability, and service excellence.
• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations, including RESTful APIs, single sign-on, CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot data challenges and advise clients on data modeling, validation, governance, and integration design best practices.
• Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or use learning data.
• Mentor Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Serve as a subject matter resource for complex or high-visibility integration projects.
• Lead or contribute to initiatives that improve processes, documentation, and the client experience.
• Collaborate cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to address technical and data challenges.

Benefits

• Flexible work arrangements in a fully remote-first environment.
• Comprehensive health and wellness benefits, including retirement savings programs and medical and dental benefits based on country of location.
• Eligibility for two different bonus plans.
• Generous time off.
• New hire equipment allowance.
• Monthly Flex Allowance.
• Career growth and internal mobility opportunities.
• Employee-driven diversity, equity, and inclusion programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed