Technical Services Specialist
About The Position
Johnstone Supply is seeking a Technical Services Specialist to support technical sales, customers, employees, and branch operations. The role develops tools and guidelines for technical sales; provides technical troubleshooting and limited on-site field support; and builds training programs for customers and employees on air-conditioning fundamentals and HVAC equipment installation guidelines. It also supports sales opportunities, warranty processes, product selection, vendor relationships, and the company’s technical training and testing-center capabilities. Travel, mostly by driving, may be up to 50% locally, statewide, and regionally as needed.
Requirements
- High school diploma or equivalent (GED) required.
- At least 5 years of HVAC field service experience.
- Travel, mostly by driving, may be up to 50% locally, statewide, and regionally as needed.
- Excellent communication and interpersonal skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated ability to coordinate a high level of activity under varied conditions and constraints.
- Ability to make business decisions using analytical and creative processes.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Excellent written and oral communication skills, including proficiency in English.
- Demonstrate the company values of safety, customer focus, teamwork, ownership, and innovation.
Nice To Haves
- Bachelor’s or associate degree in a related field.
Responsibilities
- Develop guidelines and tools to support growing demand for technical sales.
- Provide technical support and troubleshooting for customers and employees.
- Assist with on-site field support for difficult jobs, without touching, modifying, repairing, or installing products.
- Create a NATE training program and implement technical training for customers and employees on air-conditioning fundamentals and HVAC equipment installation guidelines.
- Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers.
- Provide customer technical training as an in-house service to capture and retain sales.
- Develop the warranty process and unit exchanges to reduce warranty transactions and improve customer service.
- Track and report warranty failure rates, service schools conducted, and customer and employee training attendance.
- Help branches become leading NATE testing centers in the United States.
- Assist Purchasing and Marketing with product mix, superseded products and substitutes, and add-on or related items to increase sales.
- Establish and maintain relationships with vendor partners and key customers.
- Maintain current knowledge of industry trends and technical developments affecting target markets and products.
- Participate in Marketing and Sales meetings, providing customer and product data and strategies.
- Maintain a consistent company image at training and sales events and presentations.
- Perform other duties as assigned to support smooth operations and a high level of service.
Benefits
- Competitive wage
- Competitive paid time off
- Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting
- Holiday pay for 7.5 holidays per year
- Paid parental bonding time
- Employer-subsidized medical, dental, and vision plans
- Employer-paid life insurance and short-term disability
- Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
- 24/7 virtual care and telehealth access
- Health Savings Account with employer contribution
- Flexible spending accounts
- Wellbeing program with an opportunity to earn reduced medical costs
- Employee Assistance Program for employees and their families
- Tuition reimbursement
- Employee referral bonus program
- Employee service milestone recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
