Technical Services Specialist

Absorb • Gibsonton, FL

11d • Remote

About The Position

The Technical Services Specialist takes an advanced, consultative role supporting Absorb clients with technical integrations, data solutions, and cross-system automation. The role combines client engagement with hands-on technical execution and is suited to someone who can navigate complex technical work while guiding client conversations.

The Specialist leads technical projects from scoping through delivery, supports advanced integration use cases, and serves as a mentor and subject matter resource for the team. The role also contributes to process improvements, documentation, and new service offerings, with greater ownership, influence, and autonomy than typical support responsibilities.

Requirements

• At least 2 years of experience implementing integration or data solutions for a SaaS platform, or equivalent technical experience.
• Demonstrated success in a client-facing technical role, with strong communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze complex business requirements and translate them into clear technical approaches and recommendations.
• Ability to manage multiple projects while maintaining high standards of documentation and service.
• Ability to work independently and collaborate effectively across teams.
• Familiarity with AI tools and agents.

Nice To Haves

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors, such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• French or Spanish language skills.

Responsibilities

• Lead scoping sessions, confirm requirements, and develop project plans that align technical realities with client goals.
• Manage integration and data projects end-to-end, ensuring timely, high-quality delivery.
• Explain complex technical concepts through actionable, client-friendly guidance.
• Build trust-based client relationships through clarity, reliability, and service excellence.
• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations, including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot data challenges and advise clients on data modeling, validation, governance, and integration design best practices.
• Contribute technical expertise to BI and analytics discussions, helping clients structure or use learning data.
• Mentor Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Serve as a subject matter resource for complex or high-visibility integration projects.
• Lead or contribute to process, documentation, and client experience improvement initiatives.
• Partner with Product, Technical Support, Client Success, Engineering, and other teams to address complex technical and data challenges.

Benefits

• Flexible work arrangements in a fully remote-first workplace.
• Comprehensive health and wellness benefits, including retirement savings programs, eligibility for two bonus plans, generous time off, and medical and dental benefits based on country of location.
• New hire equipment allowance and monthly Flex Allowance.
• Career growth and internal mobility opportunities.
• Employee-driven DE&I programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed