Remote Pilot Operator

PenBay Technology Group • Nashua, NH

1d • Onsite

About The Position

PenBay is seeking motivated, computer-savvy Remote Pilot Operators (RPOs). Aviation experience is not required, though it is helpful. This is not a UAS, UAV, or RPV pilot/operator position. The role is based at Boston ARTCC in Nashua, New Hampshire, and is full-time. The salary is $26.74 per hour.

The RPO operates a combination of a Cathode Ray Tube (CRT), keyboard, and Voice Communication System (VCS) to simulate pilot actions and communications with remote air traffic control facilities during medium- and high-fidelity training exercises. RPOs receive voice commands from students, enter appropriate information into the automated system to simulate pilot actions, interpret displayed information using appropriate ATC terminology, and respond to students through the VCS using proper phraseology.

RPOs must complete laboratory certification within 120 calendar days of reporting to the facility. Certification includes knowledge and skills tests for each area or sector supported. Knowledge tests must be passed with a score of at least 70%. Candidates who pass the knowledge tests proceed to skills training, which includes observing a certified RPO, FAA employee, or contractor instructor in at least five simulation scenarios and receiving on-the-job training in at least five and no more than 20 scenarios for each control position supported. An FAA representative observes the RPO's performance and determines whether certification will be granted. Candidates are subject to FAA security screening.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a comparable position.
• Minimum keyboarding speed of 40 words per minute with 90% accuracy.
• Ability to read and interpret materials such as diagrams and manuals.
• Ability to speak clearly and be understood.
• Exceptional customer service orientation.
• Ability to work productively with a wide range of people and coworkers.
• Effective oral and written communication skills.
• Effective team-building skills.
• Pass knowledge tests with a score of at least 70% for each supported area or sector.
• Complete laboratory certification within 120 calendar days of reporting for duty.
• Subject to FAA security screening.

Nice To Haves

• Computer operator, RPO, air traffic control specialist, or student pilot experience.
• Completed aviation studies coursework.
• Certification in a terminal radar lab or en route lab.
• Working knowledge of FAAO JO 7110.65.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Basic familiarity with current technology tools such as tablets, notebooks, and applications.
• Experience working in a multidisciplinary team.

Responsibilities

• Operate a CRT, keyboard, and Voice Communication System to simulate pilot actions and communications with remote ATC facilities during training exercises.
• Receive voice commands from students and enter appropriate information into the automated system to simulate pilot actions.
• Interpret displayed information and communicate it to students using appropriate ATC terminology and phraseology.
• Complete knowledge and skills tests for each supported area or sector.
• Observe a previously certified RPO, FAA employee, or contractor instructor performing RPO duties in at least five simulation scenarios.
• Complete on-the-job training in at least five and no more than 20 simulation scenarios for each supported control position.
• Achieve simulation laboratory certification within 120 calendar days of reporting for duty at the facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED