Remote Customer Support Associate | Online | Work From Home | Weekly Pay
Globe Life AIL - Lisa Russel•Murfreesboro, TN
•Remote
About The Position
AO is seeking motivated, service-oriented individuals to join our growing team as Remote Customer Support Associates. You'll work virtually with individuals and families, answering questions, explaining available benefits, assisting with enrollment, and providing ongoing client support. Since 1951, our organization has helped serve working families through life, accident, and supplemental health insurance benefits. No prior insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.
Requirements
- Excellent communication and active-listening skills
- A customer-focused, service-oriented mindset
- Positive and professional attitude
- Strong organizational and time-management skills
- Self-motivation and personal accountability
- Ability to learn quickly and accept coaching
- Comfort working independently from home
- Basic computer and virtual communication skills
- Desire to grow professionally and take on greater responsibility
- Be at least 18 years of age
- Be physically located in the United States
- Be legally authorized to work in the United States
- Have a computer or laptop with webcam and microphone
- Have reliable high-speed internet
- Maintain a quiet, professional workspace
- Be comfortable using Zoom and online technology
- Be willing and able to obtain any required state Life & Health Insurance License
Nice To Haves
- Experience in customer service, call centers, administrative support, retail, hospitality, healthcare, banking, education, military service, client relations, or sales is helpful but not required.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Educate clients in clear, easy-to-understand language
- Help determine which available options may fit individual needs
- Assist clients with applications and enrollment
- Provide ongoing customer service and policy support
- Assist with policy reviews and beneficiary updates
- Maintain accurate client records and follow-up communication
- Build long-term relationships through professional, responsive service
- Participate in ongoing virtual training, coaching, and professional development
Benefits
- Weekly Performance-Based Pay + Bonuses
- Qualified Leads Provided – No Cold Calling
- Training & Mentorship Provided
- Career & Leadership Advancement Opportunities
- Health insurance reimbursement program
- Company-supported life insurance
- Accidental death benefit coverage
- Renewal and residual income opportunities
- Leadership development programs
- Professional recognition programs
- Retirement planning opportunities
- Incentive travel and company recognition events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
