Remote Customer Service Representative | Work From Home | Weekly Pay

Globe Life AIL - Lisa Russel•Hampton, VA

1d•Remote

About The Position

AO is seeking enthusiastic, dependable, and people-focused individuals to join our growing team as Remote Customer Service Representatives. You'll work virtually with individuals and families, helping them understand available benefits, answering questions, assisting with enrollment, and providing professional ongoing support. Our mission is: “Protect Every Child. Serve All Working People.” If you're motivated, coachable, and committed to providing an exceptional customer experience, we'll provide the training, mentorship, licensing guidance, and ongoing support needed to help you succeed.

Requirements

Excellent communication and active-listening skills
Genuine interest in helping people
Positive and professional attitude
Strong problem-solving abilities
Dependability and personal accountability
Strong organization and time-management skills
Self-motivation and consistent work ethic
Ability to work independently from home
Comfort learning new technology
Coachability and a growth-oriented mindset
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop with webcam and microphone
Maintain reliable high-speed internet
Have a quiet, professional workspace
Be comfortable using Zoom and web-based technology
Be willing and able to obtain the required state Life & Health Insurance License

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, education, banking, administrative support, call centers, military service, client relations, or sales can transfer well to this opportunity—but isn't required.

Responsibilities

Provide Exceptional Customer Service
Meet with clients through scheduled Zoom and phone appointments
Listen carefully to understand each client's individual needs
Answer questions regarding available benefits and coverage options
Explain life, accident, and supplemental health insurance benefits clearly and professionally
Assist eligible clients with applications and enrollment
Provide ongoing service and support following enrollment
Build Long-Term Client Relationships
Create a positive, professional client experience
Build trust through active listening and thoughtful communication
Maintain consistent follow-up with clients
Assist with policy reviews, beneficiary updates, and service requests
Develop lasting relationships through reliable, personalized support
Stay Organized & Professional
Manage virtual appointments and follow-up activities
Maintain accurate digital client records
Utilize Zoom, email, CRM systems, and other virtual tools
Follow company procedures and applicable state requirements
Maintain professionalism, integrity, and confidentiality