Remote Customer Service Agent
About The Position
Disabled Veteran Solutions (DVS) is hiring entry-level Remote Customer Service Agents to support individuals accessing government-based programs and DVS’s mission-critical partners. This fully remote role is intended for dependable, tech-savvy, people-first candidates with prior remote work experience. Agents are the first point of contact for individuals relying on essential services and provide clear, calm, solution-focused support in a structured environment. The position includes a structured onboarding and training program during the first two weeks after the start date, scheduled from 9:00 AM to 4:30 PM EST. The regular full-time schedule is an 8-hour shift scheduled within operating hours of 8:00 AM to 9:00 PM, Monday through Friday. Compensation is $15.00 per hour, with room for advancement. Employees must provide a reliable high-speed internet connection through a hardwired Ethernet cable (Wi-Fi is not accepted) and a private, quiet, distraction-free workspace. The role requires navigating multiple computer systems simultaneously. A pre-employment drug screening, criminal background check, and extensive credentialing process are required.
Requirements
- High school diploma or GED.
- Prior remote customer service experience, ideally in a call-based or ticket-based environment.
- Strong ability to navigate web applications and computer systems and multitask using tools such as Microsoft Teams, Outlook, and Word.
- Ability to troubleshoot basic technical issues independently and follow detailed directions.
- Strong verbal and written communication skills and ability to quickly build rapport.
- Ability to work remotely with minimal supervision in a structured environment.
- Ability to complete an extensive credentialing and background check process; pre-employment drug screening and criminal background check are required.
- Fluency in reading, writing, understanding, and speaking English.
- Provide reliable high-speed internet through a hardwired Ethernet cable; Wi-Fi is not accepted.
- Provide a private, quiet, distraction-free workspace and navigate multiple computer systems simultaneously.
- Consistent attendance and reliability.
Nice To Haves
- Additional education beyond a high school diploma or GED.
- Bilingual English/Spanish skills.
Responsibilities
- Answer inbound calls and emails, providing positive, solution-focused support throughout the customer and partner lifecycle.
- Accurately document customer interactions, including inquiries, concerns, and resolutions, and track communications and opportunities to offer additional support.
- Assist with basic technical troubleshooting, navigate web-based applications, and create or escalate support tickets accurately.
- Schedule appointments at designated service locations.
- Conduct follow-up calls to confirm issues are resolved and customers remain informed.
- Provide consistent, high-quality service in a structured, supportive environment.
Benefits
- Fully remote work.
- Supportive, team-driven environment.
- Room for advancement and promotion from within.
- Work with purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
